Boca Research 10/100 manual Troubleshooting Hints for Windows 95

EtherFast® 10/100 LAN Cards

Troubleshooting

Troubleshooting hints for Windows can be found below. If you are using Windows NT, NetWare, or another network operating system, skip to the Card Diagnostics instructions on page 49.

Troubleshooting Hints for Windows 95 and 98

1.Windows doesn’t detect new hardware with the EtherFast Card hardware installed, or it continues to detect the card each time you restart your PC.

•You might not have inserted the PCI card correctly or securely into the appropriate slot of your computer. Check that the card is securely insert- ed into the appropriate slot.

•Try inserting your card into an alternate PCI slot.

•You may have previously aborted a new hardware setup. Follow the direc- tions on page 55.

•The motherboard in your system might not be Plug-and-Play compatible, your PC’s Plug-and-Play settings may not be enabled, or the motherboard may have Plug-and-Play options not supported by Windows 95/98. If you are not sure, contact your PC’s manufacturer.

2.Windows can’t locate the driver for the EtherFast Card device.

•You may have inserted the wrong diskette into your PC’s drive.

•The diskette may be defective or files may be missing. Make sure the disk has a few files in a:\ starting with lne100 or a folder called Win95 for Window 95 or Win98 for Windows 98

3.The Windows Logon screen doesn’t appear after you restart your computer.

•Click on Start, Shut Down, then Close All Programs and Logon as a Different User, (in Windows 98, select Log Off). If this doesn’t solve the problem, your PC’s manufacturer may have disabled Windows’ network- ing. Contact your computer’s manufacturer for help.

4.After entering a username and password, a window appears that reads, “No Domain Server could be found to validate your Username and Password.”

•Click on Start, Settings, Control Panel. Double-click on Network. Click on the Configuration tab. Under The Following Network Components are Installed box, highlight Client for Microsoft Networks and click on the Properties button. Once you are in the Client For Microsoft Networks Properties window, make sure that Log on to Windows NT Domain is unchecked. Once you have made sure that it is unchecked click on the OK button and restart your computer.

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