Troubleshooting
Symptom | Check Item | Corrective Action | Reference Page |
Black or white vertical | Is the charger cleaner in its home | Remove the process unit and return | |
bands appear on the | position (marked CLEANER HOME | the charger cleaner to its home |
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copies. | POSITION)? | position. |
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| If you are using the optional | Clean the slit glass. | |
| document processor, is the slit glass | It is also possible to use the Scan |
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| dirty? | Noise Reduction function to make |
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black lines on the copies less apparent. For details, refer to Chapter 5 in Advanced Operation Guide, Turning Scan Noise Resolution On and Off.
The copy image is | Were the originals set correctly? |
sheared. |
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When setting originals on the platen, |
align them flush up against its upper left corner.
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| When setting originals in the optional | |
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| document processor, align the |
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| original insert guides securely before |
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| setting the originals. |
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Paper jams occur often. | Is the paper loaded properly in the | Load the paper properly. | |
| cassette? |
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| Is the paper curled, folded or | Replace the paper with new paper. | — |
| wrinkled? |
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| Is there any jammed paper or loose | Carry out the appropriate procedure | |
| scraps of paper remaining inside the | to remove the paper. |
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| machine? |
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| Does the registered paper size | Make sure the registered paper size | — |
| match the size you are actually | matches the size you are actually |
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| using? | using. |
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The Add Toner indicator | Did you shake the new toner | Shake the toner container a number | — |
doesn’t go out even after | container enough? | of times. |
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replacing the toner |
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container. |
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