Corinex Global Powerline Router manual Corinex Product Support, Troubleshooting Guide

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Appendix A: Troubleshooting / Troubleshooting Guide

4Appendix A: Troubleshooting

4.1 Corinex Product Support

You may contact the Corinex "help desk" by sending an e-mail to: support@corinex.com

-describing your problem

-reporting the devices types and manufacturing numbers of your network devices

-giving us a phone number under which you may be reached, inclusive a convenient time to call.

4.2 Troubleshooting Guide

Computer networking can sometimes be "tricky" when many components
must work together for the ultimate network system to function properly.
With the right tools the problems are usually easy to fix. The following
tools, available on your computer or on the Corinex CD, will get you	83
started.	83

•Setup Tool (from the Corinex Powerline Router Installation CD)

•Ping (from the command/terminal prompt, see chapter 6)

•ipconfig (WinNT/2000/XP), winipcfg (Win9x/Me) (from the command prompt)

If it just doesn’t work...

1.Check that the power LED on the Powerline side labeled LINK (L) on all devices are on, if not:

• Check the AC cables.

• Make sure the AC outlet is working by plugging something else into it. If this works, try another outlet. If this fails as well, try 2. – 4.

2.Check the Ethernet cables:

The Corinex Powerline Router has a LED on the Ethernet side labeled Link/Act. If it is not on:

•Check if the device at the other end of the Ethernet cable is switched on.

•Try a different Ethernet cable.

Corinex Powerline Router User Guide

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Contents Page Page Fcc Corinex Powerline Router User Guide CopyrightContent ContentPowerline Setup through the Ethernet Interface Appendix D Finding the MAC address Appendix C How to Ping your ISP’s E-mailIndex 107 Corinex Powerline Router User Guide 102Powerline Routing Overview Introduction / Powerline routing overviewRouter Features Powerline routing overview / Router FeaturesRouter Features Functional Specifications ProtocolRouter Features WANL2TP Enclosed CD Content Package ContentPackage Content / Minimum Requirements Minimum RequirementsFront Panel Physical DetailsPhysical Details LED DefinitionLAN Ports Reset SwitchPower Inlet WAN PortCorinex Powerline Router Safety Label for US & can Storage Electrical Parameters AC PowerEnvironmental Parameters Operating Installation Overview Instalation OverviewConnecting the Router Connecting the RouterConfiguring Computers Configuring ComputerConfiguring Windows XP PCs Local Area Connection Properties Internet Protocol TCP/IP Properties Corinex Powerline Router User Guide Corinex Powerline Router User Guide Configuring Windows 2000 PCs Connection Local Area Connection Status10 Local Area Connection Properties Configuring Linux PCs Dhcp Client recommendedConfiguring Computer Start your X Windows Shell 13 Entering root Password15 Configuring Linux Control Center Up network & internet connection17 Network Configuration Wizard 19 Network Configuration Wizard Automatic IP selection Configuring Computer Fixed IP Address Configuring Computer Configuring Macintosh clients Open the Network Control Panel in System Preferences23 Network TCP/IP Using Dhcp Configuring other clients For fixed IP Addresses For DhcpConfiguring the Router Configuring the Router27 Status info E1. Dynamic Select Dynamic from the Connection Type screen E2. Static Enter the IP address , Subnet Mask and Gateway AddressConfiguring the Router E3. PPPoE 31 PppoeE4. Pptp Router Configuration / Overview OverviewPassword Entry Status Home TabsHome Tabs Home Tabs Help LAN Tabs LAN SettingsLAN Tabs Dhcp Client Connection Type WAN tabsWAN tabs WAN tabs MAC address WAN MAC addressSnmp Agent Powerline TabsPowerline Tabs Powerline Tabs Network Encryption Key 11 Network Encryption KeyPowerline Tabs Powerline Statistics 12 Powerline StatisticsPowerline Tabs Priority Settings 13 Powerline Priority SettingsFirewall Advanced SettingsAdvanced Settings Advanced Settings Virtual Servers Corinex Powerline Router User Guide Corinex Powerline Router User Guide Advanced Settings Block Sites DMZ Corinex Powerline Router User Guide Restart Router Advanced Settings / Utilities Security logUtilities 23 Restore factory defaults UtilitiesUtilities Utilities Utilities Utilities Firmware Update 29 Firmware UpdateUtilities Utilities System Settings Corinex Powerline Router User Guide Powerline Setup through the Ethernet Interface 34 Setup Tool 36 Select Start Menu Folder 37 Ready to Install Running the Setup ToolNow the following screen should be displayed 40 Configured devices Setup of Router Snmp Powerline Agent 41 Corinex Open Management main windowSetup of Router Snmp Powerline Agent Adding a Local Network Adding a Powerline Network Powerline Network FigAdding a Powerline Device 49 Adding Powerline Device Powerline Agent settings Setup of Router Snmp Powerline Agent Setup of Router Snmp Powerline Agent Setup of Router Snmp Powerline Agent Corinex Product Support Troubleshooting GuideAppendix a Troubleshooting / Troubleshooting Guide If it just doesn’t workIt works but it is slow Troubleshooting GuideHave got all that, it still doesn’t work Cappp Appendix B Glossary Appendix B GlossaryAppendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Hyper Text Markup Language Html 1. The language used Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix C How to Ping your ISP’s E-mail and Web address Step One Pinging an IP AddressStep Two Pinging for a Web Address Step Two Pinging for a Web Address101 For Windows 95, 98 and Me For Windows NT, 2000 and XP For Windows NT, 2000, and XPFor Linux PC For Linux PCApplications open Utilities For Macintosh OS X computerFor Macintosh OS X computer Utilities select Network UtilityNetwork Utility info Index Index108