Corinex Global Powerline Router Troubleshooting Guide, Have got all that, it still doesn’t work

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Troubleshooting Guide

3. Check that the devices exist on the network:

Start the Setup Tool, click "Next" and see if all devices on your network are found. If all devices are listed, skip this section. If a device is missing:

•Make sure all computers have only one active network slot.

•Make sure the Corinex Powerline Adapters are plugged straight into the power socket.

•Unplug all Corinex Powerline Adapters and plug them back in again, one by one. Run the Setup Tool again.

•The devices may be programmed with different passwords. Setup all devices with a new password as described in the chapter 3.9.

4. Check that TCP/IP detects the Corinex Powerline Adapters:

From the command prompt, run ping and type the computer name or IP address of the computer you are working on [ping your computer name]. This should return 4 good packets. Now try to ping another computer on the network. If a timeout occurs:

•Go into the TCP/IP properties and check that the buttons for automatically obtaining IP addresses and gateway are checked. If not, make sure that both computers are on the same subnet.

•Run ipconfig/all from the command prompt on all computers to verify

that all computers have valid IP addresses on the same subnet.

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•The IP tables may be corrupted, reboot all computers and try again. If these tests work, you have basic connectivity and can use all network services. If this does not work, you may have a faulty device. Please contact your reseller or local distributor.

I have got all that, it still doesn’t work...

•Make sure that your TCP/IP settings are set to automatically obtaining IP address and gateway address.

•Switch off all computers and unplug the Powerline devices, now plug your Powerline Adapter back into power socket before switching on your computer. This will ensure that the computer’s IP address will be obtained from the Router.

•Now open the web browser, if the "Not Found" page appears, try to check your LAN settings in the Internet Options of your web browser.

It works but it is slow...

A slow connection is almost always due to poor cable connection.

•Make sure the device is connected straight into the power outlet and not into a extension.

Corinex Powerline Router User Guide

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Contents Page Page Fcc Copyright Corinex Powerline Router User GuideContent ContentPowerline Setup through the Ethernet Interface 102 Appendix C How to Ping your ISP’s E-mailIndex 107 Corinex Powerline Router User Guide Appendix D Finding the MAC addressIntroduction / Powerline routing overview Powerline Routing OverviewPowerline routing overview / Router Features Router FeaturesProtocol Router Features Functional SpecificationsWAN Router FeaturesL2TP Minimum Requirements Package ContentPackage Content / Minimum Requirements Enclosed CD ContentLED Definition Physical DetailsPhysical Details Front PanelWAN Port Reset SwitchPower Inlet LAN PortsCorinex Powerline Router Safety Label for US & can Electrical Parameters AC Power Environmental Parameters OperatingStorage Instalation Overview Installation OverviewConnecting the Router Connecting the RouterConfiguring Computer Configuring ComputersConfiguring Windows XP PCs Local Area Connection Properties Internet Protocol TCP/IP Properties Corinex Powerline Router User Guide Corinex Powerline Router User Guide Configuring Windows 2000 PCs Local Area Connection Status Connection10 Local Area Connection Properties Dhcp Client recommended Configuring Linux PCs13 Entering root Password Configuring Computer Start your X Windows ShellUp network & internet connection 15 Configuring Linux Control Center17 Network Configuration Wizard 19 Network Configuration Wizard Automatic IP selection Configuring Computer Fixed IP Address Open the Network Control Panel in System Preferences Configuring Computer Configuring Macintosh clients23 Network TCP/IP Using Dhcp For Dhcp Configuring other clients For fixed IP AddressesConfiguring the Router Configuring the Router27 Status info E1. Dynamic Select Dynamic from the Connection Type screen Enter the IP address , Subnet Mask and Gateway Address E2. Static31 Pppoe Configuring the Router E3. PPPoEE4. Pptp Overview Router Configuration / OverviewPassword Entry Home Tabs Home TabsStatus Home Tabs Help LAN Settings LAN TabsLAN Tabs Dhcp Client WAN tabs WAN tabsConnection Type WAN MAC address WAN tabs MAC addressPowerline Tabs Powerline TabsSnmp Agent 11 Network Encryption Key Powerline Tabs Network Encryption Key12 Powerline Statistics Powerline Tabs Powerline Statistics13 Powerline Priority Settings Powerline Tabs Priority SettingsAdvanced Settings Advanced SettingsFirewall Advanced Settings Virtual Servers Corinex Powerline Router User Guide Corinex Powerline Router User Guide Advanced Settings Block Sites DMZ Corinex Powerline Router User Guide Advanced Settings / Utilities Security log UtilitiesRestart Router Utilities 23 Restore factory defaultsUtilities Utilities Utilities 29 Firmware Update Utilities Firmware UpdateUtilities Utilities System Settings Corinex Powerline Router User Guide Powerline Setup through the Ethernet Interface 34 Setup Tool 36 Select Start Menu Folder Running the Setup Tool 37 Ready to InstallNow the following screen should be displayed 40 Configured devices 41 Corinex Open Management main window Setup of Router Snmp Powerline AgentSetup of Router Snmp Powerline Agent Adding a Local Network Powerline Network Fig Adding a Powerline NetworkAdding a Powerline Device 49 Adding Powerline Device Powerline Agent settings Setup of Router Snmp Powerline Agent Setup of Router Snmp Powerline Agent Setup of Router Snmp Powerline Agent If it just doesn’t work Troubleshooting GuideAppendix a Troubleshooting / Troubleshooting Guide Corinex Product SupportTroubleshooting Guide Have got all that, it still doesn’t workIt works but it is slow Cappp Appendix B Glossary Appendix B GlossaryAppendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Hyper Text Markup Language Html 1. The language used Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Appendix B Glossary Step One Pinging an IP Address Appendix C How to Ping your ISP’s E-mail and Web addressStep Two Pinging for a Web Address Step Two Pinging for a Web Address101 For Windows 95, 98 and Me For Windows NT, 2000, and XP For Windows NT, 2000 and XPFor Linux PC For Linux PCUtilities select Network Utility For Macintosh OS X computerFor Macintosh OS X computer Applications open UtilitiesNetwork Utility info Index Index108
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