Fax troubleshooting
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Can receive but not send faxes Make sure the document is loaded correctly into the ADF or on the scanner
glass. For more information, see Faxing on page 42.
Check the Prefix setting.
1From the control panel, press Fax.
2Press Menu.
3Press or repeatedly until FAX DEFAULTS appears.
4Press .
5Press or repeatedly until Prefix appears.
6Press .
7Enter the numbers you would like to have dialed before each telephone
number.
8Press .
9Press Stop to return to the Ready prompt.
If you used a Speed Dial button:
•Check to make sure it has been programmed for the number that you
wish to dial. For more information, see Setting up shortcuts on
page 47.
•As an alternative, dial the telephone number manually.
MFP receives a blank fax Ask the sender to verify the original document was loaded correctly.
Check the toner cartridge, and replace it if necessary.
Received fax has poor quality Ask that the sender:
•Check that the quality of the original document is satisfactory.
•Resend the fax. There may have been a problem with the quality of the
telephone line connection.
•Increase the fax scan resolution.
Problem Solution