Lexmark 340n, X340, X342n 10

Troubleshooting

10 Troubleshooting

•Setup troubleshooting on page 72

•Jams and misfeeds troubleshooting on page75

•Print and copy troubleshooting on page84

•Print quality troubleshooting on page85

•Scan troubleshooting on page88

•Fax troubleshooting on page89

•Error messages troubleshooting on page91

Contents

Main Edition: January 2006 Safety information Conventions Contents Chapter 3: Learning about the MFP .......................................................... 17 Chapter 4: Loading paper and original documents................................. 28 Page Chapter 9: Maintaining the MFP ................................................................ 61 Chapter 10: Troubleshooting..................................................................... 71 Page Finding information about the MFP 1 The Lexmark X340/X340n/X342n Multifunction Printer (MFP) comes with the following resources: CD Setup sheet Users Guide Finding information about the MFP Readme file Web site 2 Installing an overlay for another language Installing an additional paper tray Getting the MFP ready to print and scan Installing the software for USB attach Installing the software for network attach (X342n only) Getting the MFP ready to fax Connecting directly to a telephone wall jack Connecting to a telephone Getting the MFP ready to copy Learning about the MFP 3 Understanding the parts of the MFP Page Understanding the parts of the MFP Using the control panel buttons Using the control panel buttons 9101112 8 The display shows: MFP status Messages Menus 123 4 7 Using the control panel buttons Using the control panel menus Navigating the control panel menus Printing a list of menu items Printing a network setup page (X342n only) Using the control panel menus Copy Defaults menu Fax Advanced menu Using the control panel menus Fax Defaults menu Changing the default mode 1 2 3 4 5 Setting the Timeout option Setting the network options (X342n only) Using the MFP software Using the MFP software Using Print Properties Using the Print Properties tabs Opening Print Properties 1 2 Using Presto! PageManager (USB attach only) 1 2 Using QLINK (USB attach only) 4 Loading paper in the paper tray Page Page Page Loading paper in the manual feeder Loading various paper types Loading various paper types Loading various paper types Warning: Using unsupported media sizes may damage the MFP. Setting the paper type and size Using the control panel Using the computer Loading original documents into the ADF Loading original documents on the scanner glass Selecting an output location 3 Selecting an output location Front output tray Rear paper exit 5 Printing a document Printing an envelope Printing transparencies Printing collated copies Printing multiple pages on one sheet Printing the last page first (reverse order) Faxin g 6 You can load an original document into the ADF or on the scanner glass. Sending a fax Sending a fax automatically Sending a fax manually Sending a fax to a group (broadcast fax) Sending a fax at a scheduled time (delay send) Adding a prefix before dialing Adding a pause while dialing Receiving a fax Receiving a fax automatically Receiving a fax manually Forwarding faxes Setting up fax forwarding Printing fax activity reports Customizing fax settings Setting up shortcuts Using the Speed Dial buttons Using the Phone Book Setting the distinctive ring Setting the Station ID Entering characters Canceling a fax job Copying 7 Making a copy 1 Collating copies Copying multiple pages onto a single sheet (Paper Saver) Enlarging or reducing an image Scanning 8 Scanning documents using the control panel (USB attach only) Scanning documents using the computer (USB attach only) Configuring additional applications for scanning Scanning documents directly from an application (USB attach only) Scanning text for editing (OCR) Customizing scan settings Scanning over a network Understanding Scan options 9 Understanding Scan options Page 9 Removing a toner cartridge Page Redistributing toner Page Replacing the photoconductor Page Cleaning the MFP Cleaning the scanner glass Cleaning the outside of the MFP Cleaning the inside of the MFP Page Ordering supplies Ordering supplies Recycling Lexmark products 1 2 10 Setup troubleshooting Setup troubleshooting Page Removing and reinstalling the drivers software Jams and misfeeds troubleshooting Jams and misfeeds troubleshooting Jams and misfeeds troubleshooting Clearing a paper jam 200/201 Paper Jam Page Page 202 Paper Jam 241/242 Paper Jam 251 Paper Jam 290/291/292 Scanner Jam Print and copy troubleshooting Print and copy troubleshooting Print quality troubleshooting Page Page Scan troubleshooting Scan troubleshooting Fax troubleshooting Fax troubleshooting Fax troubleshooting Error messages troubleshooting Page Page Notices Electronic emission notices Federal Communications Commission (FCC) compliance information statement Part 15 Part 68 Page Page Japanese VCCI notice Korean MIC statement Mercury statement Other telecommunications notices Notice to users of the Canadian telephone network South Africa telecommunications notice Using this product in Germany Using this product in Switzerland German GS mark notice Noise emission levels Printer energy consumption Power Saver Total energy usage Page Index A B C D Index F I J K Index Q R S T