Jams and misfeeds troubleshooting

Follow these tips to help prevent document and paper jams.

Use only recommended print materials.

Do not mix paper types in the paper tray.

Do not use creased, damp, or curled paper.

Flex, fan, and straighten the paper before loading.

Make sure the adjustable paper guides are positioned correctly.

Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual feeder.

Do not overload the paper tray. The paper should be below the max fill line on the inside wall of the paper tray.

Do not remove the paper from the tray while printing.

Symptom

Solution

Paper jam

Clear the paper jam. See Clearing a paper jam on page 76.

 

 

Paper or specialty media

Load a smaller amount of paper into the MFP. See Loading various paper

Misfeeds or skews

types on page 33 for more information about maximum loading amounts for

each paper type.

Multiple sheets stick

 

Use only new, unwrinkled paper.

 

together.

 

 

 

 

 

Prepare the stack of paper for loading by flexing or fanning it back and forth.

 

 

Straighten the edges on a level surface

 

 

Paper does not feed.

Make sure paper is loaded correctly. For more information, see Loading

 

 

paper and original documents on page 28.

 

 

 

 

 

Load a smaller amount of paper into the MFP. See Loading various paper

 

 

types on page 33 for more information about maximum loading amounts for

 

 

each paper type.

 

 

Paper stacks poorly in the

Extend the paper stop.

front output slot.

 

Do not let too much paper stack up in the front output slot.

 

 

 

 

Envelopes skew or fail to feed

Insert a single envelope in the manual feeder, and make sure the guides are

correctly.

against both sides of the envelope.

 

 

 

Jams and misfeeds troubleshooting

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Lexmark 340n, X340, X342n manual Jams and misfeeds troubleshooting, Clear the paper jam. See Clearing a paper jam on

340n, X340, X342n specifications

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