Error messages troubleshooting

Problem

Solution

 

 

Change Media

Press 1 to change the size and/or type of media, or press 2 to ignore the

 

error message.

 

Note: To continue the job, press Start. To cancel the job, press Stop.

 

 

Close Front Door

Close the front cover until it locks.

 

 

Load Manual

Load print media into the manual feeder. For more information, see

 

Loading paper in the manual feeder on page 32.

 

 

Load Media

Load paper in the paper tray. For more information, see Loading paper

 

in the paper tray on page 28.

 

 

USB Not Connected

Check the USB connection at the MFP and at the computer.

 

 

QLINK Not Found

Restart the computer.

 

 

 

If the error message still appears after restarting the computer:

 

1

Insert the Software and Documentation CD.

 

2

Install the QLINK software.

 

 

Digital Line Detected

Make sure the MFP is connected to an analog telephone line.

 

 

No dial tone

Make sure cable connections for the following hardware are secure, if

 

applicable:

 

Power supply

 

Telephone

 

Handset

 

Answering machine

 

 

 

Check the telephone wall jack.

 

1

Plug a telephone into the wall jack.

 

2

Listen for a dial tone.

 

3

If you do not hear a dial tone, plug a different telephone into the jack.

 

4

If you still do not hear a dial tone,connect the printer to a different

 

 

telephone jack.

 

 

Line Busy

Place a test call to the telephone number to which you want to send a

 

fax to make sure that it is working correctly.

No answer

 

 

 

 

Fax failed

Resend the fax. If the fax still fails, see Cannot send or receive a fax

 

on page 89.

 

 

 

Scanner Locked, Unlock

1

Open the top cover.

Scanner

2

Move the switch to the left of the scanner glass to the unlock position.

 

 

31 Defective Print

Remove the defective toner cartridge, and install a new Lexmark toner

Cartridge

cartridge. For supplies information, see on page 69.

 

 

 

32 Unsupported Print

 

 

Cartridge

 

 

 

 

 

33 Change Cartridge

 

 

 

 

 

Error messages troubleshooting

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Lexmark X340, 340n, X342n Error messages troubleshooting, Loading paper in the manual feeder on, Paper tray on

340n, X340, X342n specifications

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