7 Troubleshooting
In case of printer fault, consult this section for solutions and advice.
If you do not find a solution in this section, please contact your local dealer for assistance.
7.1 Cutter error troubleshooting
When cutter fails to recover due to paper jam or sudden
2）Pull the latch to open the back cover of the printer.
3）Power on the printer, the cutter will be reset automatically.
Caution：
To avoid injury, please do not touch the sliding blade of the cutter when printer is power on.
7.2 Printer doesn’t Work
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| LED is off and the |
| Printer power is off |
| Make sure that printer cable has been connected properly on both |
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| Printer is not turned on |
| Turn on printer. | |
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| Circuit is damaged |
| Contact your local dealer. |
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7.3 Error LED and Buzzer |
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| Problems |
| Possible causes |
| Solution |
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| Paper near end |
| Replace roll paper. |
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| Paper end |
| Replace roll paper. |
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| Back cover up |
| Close back cover. |
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| Error LED flashes |
| Cutter error |
| Refer to 7.1 Cutter error troubleshooting. |
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| Input voltage abnormal |
| Turn off printer power and check input voltage. | |
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| and buzzer beeps |
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| Print head overheated |
| Turn off printer power and wait until the print head turn to normal |
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| HP error |
| If ribbon is damaged, replace ribbon. |
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| Press & hold FEED button or power on the printer again. | |
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7.4 Problems during Printing |
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| Problems |
| Possible causes |
| Solution |
| Printout is light and not clear |
| Ribbon ink is out |
| Replace ribbon. |
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| Always feed paper in printing |
| Confirm if paper type matches |
| Replace with correct roll paper. |
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| Printout is not clear or dirty |
| Print head or paper feed platen is dirty |
| Clean print head or paper feed platen. |
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| Paper cannot be fed normally |
| Paper jam |
| Open back cover to check paper path and |
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| Horizontal printout is missing |
| Ribbon is damaged |
| Replace ribbon. |
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| Print head error | Contact your local dealer. | ||
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