Jiaye General Merchandise Co BTP-M280 user manual Problems during Using Driver, Usb

Page 39

BTP-M280 User’s Manual

7.5 Problems during Using Driver

 

Problems

 

Possible causes

 

 

Solution

 

 

Printer can not print when using

 

Device driver is not installed.

 

Refer

to 4.11.3 Installing the

USB

 

USB interface

 

 

device driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Print mass code with serial

 

 

 

Print a self-test page to confirm serial

 

 

Configure serial parameter incorrectly

 

configuration of the current printer and

 

interface

 

 

 

 

 

 

configure it correctly.

 

 

 

 

 

 

 

 

 

 

Parameter of the printer not correct

 

Configure two color printing please refer

 

Can not print two color

 

 

to 4.11.2 Parameter explanation.

 

 

 

 

 

 

 

 

 

Used one color ribbon

 

Change to two color ribbon.

 

 

 

 

 

 

 

 

 

Black mark fails to be positioned

 

Page settings are not correct

 

Select correct paper type in the

 

 

normally

 

 

document setting option.

 

 

 

 

 

 

 

 

 

 

 

Extend the overtime of serial and

 

 

 

Overtime setting is too short

 

parallel

 

 

 

Printer can not work normally

 

 

communication referring to the help file

 

 

 

 

 

under serial, parallel interface

 

 

 

in the package.

 

 

 

 

 

 

 

 

 

 

Current port is occupied.

 

Close

other programs which use

the

 

 

 

 

port.

 

 

 

 

 

 

 

 

 

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Image 39
Contents Impact Receipt Printer Contents Maintenance Troubleshooting Trademarks DeclarationSafety Instructions General Safety InstructionFeatures OverviewOutline Main Specification SpecificationsPaper Specification Cutter specificationRibbon specification Print and Tear-off Position Outline and Parts Outline and PartsLEDs and Buzzer Table below shows LEDs and buzzer in error statusInstalling UnpackingMounting the Printer Connecting to a ground line Connecting the Cash Drawer Connecting the Power AdapterConnecting USB signal cable Connecting optional signal cableLoading Paper Roll Printer self-test Installing the Printer Driver Page Page Page ¾ Windows XP system ¾ Windows 98/Me system How to Use the Driver ¾ Setting paper type ¾ Color choose ¾ Single/ Bi-directional print setting ¾ Document setting option ¾ Download ¾ Version information Clear paper jam MaintenanceRoller cleaning Mark sensor cleaningPage Interface Signal USB interfaceParallel interface Ethernet Serial interfaceWlan Interface Board Pin Signal name InstructionCashdrawer definition Power interface definitionProblems during Printing TroubleshootingCutter error troubleshooting Error LED and BuzzerUSB Problems during Using Driver