Mobility Electronics PS6U1UHE Product/Technical Support, Product Registration, Troubleshooting

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InVision USB-Host to Ethernet Adapter User Guide

Product/Technical Support

Mobility is committed to providing its customers with first-class customer service and technical support. For your convenience, a few troubleshooting techniques are provided below that might help you fix your problem quickly and easily. If you have a different issue, or if you have tried these and they didn’t resolve your problem, please feel free to contact Technical Support at:

Mobility Electronics 9918 Via Pasar

San Diego, CA 92126

Phone (858) 880-2225

Fax: (858) 530-2733

E-mail:handheld_connectivity@mobl.com

Web: www.invisioncradles.com

If you use the website, please select the Cradles & Adapters menu option from the Support menu.

Product Registration

A product registration card is included with your PS6U1UHE product. Please fill out the registration card and drop it in the mail so that we will know who you are if you ever need to call. While registration is not required to resolve warranty claims, it will help make any warranty claim easier to complete. For your convenience, you may also register online at:

www.invisioncradles.com

Troubleshooting

Symptom:

Nothing Works!

 

 

 

Possible Cause

Action

Poor cable connections

Check the cables to ensure you have them connected

 

 

correctly and securely. For more information, see the

 

 

earlier sections on how to connect the cables.

 

 

When properly connected, the lights on the adapter

 

 

ends will be lit. Review the various light activity

 

 

descriptions in the Introduction Section for further

 

 

troubleshooting assistance.

 

 

 

No power

 

The MC1000 requires a power adapter (PN 170140-

 

 

000) to work correctly.

 

 

Network problems

Check the LEDs on both ends of the PS6U1UHE to

 

 

help determine if you are having network problems. A

 

 

description of each light’s color and its meaning is

 

 

contained in the Introduction Section.

 

 

 

Mobility Electronics, Inc

9

 

 

Image 12 Contents
PS6U1UHE Trademarks Contents Introduction Ports FunctionConnecting to the PS6U1UHE Getting StartedBefore You Begin Unpack the softwareVerify MC1000 Configuration CAB File InstallationInstall the CAB File Configuring eConnect Finishing Up Connecting the MC1000 to the PS6U1UHE Connecting the PS6U1UHE to your Network Partnerships with More than One Desktop/Laptop PCUninstall eConnect When You Can’t Use DhcpManual Removal Troubleshooting Product/Technical SupportProduct Registration Other ActiveSync Problems Symptom It won’t ActiveSync Possible Cause ActionAppendix a Regulatory Information Radio Frequency Interference Requirement FCC StatementAppendix B Warranty Part Number 190130-000 Rev a
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