Contacting Technical Support

M A G M A

The item must be returned to MAGMA with all parts and components that were shipped with it, in undamaged condition. The Customer shall be responsible for missing components and/or systems or components that are returned and are found to be physically damaged.

Non-Returned Advanced Replacements: Advanced Replacements that are not returned within 30 days of replacement shipment will automatically be charged to the securing credit card. If the product is returned after the credit card is charged, the entity (person or company) will be responsible for a Restocking Fee. This fee will be 25% of the listed price of the replaced unit, with a minimum Restocking Fee of $25.00. Product will only be accepted for return and restocking if the Advanced Replacement is less than 90 days from date of replacement unit shipment.

For a quick response, send an email to support@magma.com with a detailed description of your problem, or visit our web site at:

www.magma.com/support/support.htm

Our support department can also be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting MAGMA Technical Support, please be sure to include the following information:

1)Name

2)Company Name

3)Phone Number

4)Fax Number

5)Email Address

6)MAGMA Product Name

7)MAGMA Serial Number

8)Computer Make

9)Computer Model

10)Operating System and Version

11)Make/Model of PCI cards in expansion system

12)Description of the Problem

Frequently Asked Questions

You can visit the MAGMA Technical Support FAQ pages on the Internet at:

www.magma.com/support/support.htm

30	Chapter 4 Warranty & Tech Support