Copying/Scanning Problems
Problem | Possible Cause | Corrective Action |
The printer or scanner makes unusual noises during operation.
Horizontal streaks are printed. | • The ink cartridges are dirty. |
•Turn off the printer and then turn it back on again by pressing the ON/OFF button.
•Clean the ink cartridges. See "Cleaning the Ink Cartridge Nozzles".
A completely black copy is | • Faulty Contact Image Sensor. • Contact the field engineering |
output. | service. |
Meaning of the LED Indicators on the Front Panel
Problem | Possible Cause |
Corrective Action
The black ink LED on the front panel is flashing.
The black ink LED on the front panel is illuminated.
The colour ink LED on the front panel is flashing.
The colour ink LED on the front panel is illuminated.
The Paper LED on the front panel is illuminated.
•The black ink cartridge is nearly out of ink.
•The black ink cartridge is out of ink.
•The colour ink cartridge is nearly out of ink.
•The colour ink cartridge is out of ink.
•You launched a print or copy job and there is no paper loaded in the printer.
•The size of the paper that is loaded does not match the paper size that you selected from the Toolbox application or from the PictBridge- compliant digital camera connected to the printer.
•You can continue to print until this LED remains illuminated.
•Replace the black ink cartridge. For information, see "Replacing the Ink Cartridges".
•You can continue to print until this LED remains illuminated.
•Replace the colour ink cartridge. For information, see "Replacing the Ink Cartridges".
•Load paper. For information see "Loading Paper".
•Load the correct paper. For information see "Loading Paper".
| • The size of the paper loaded |
| is not the A4 size needed to |
| print the ink cartridge |
Continues .... | alignment page after |
changing the ink cartridges. |
•Load the correct paper. For information see "Loading Paper".