Ultra electronic M9007-224E, M9007-225E Technical Support, Service, and Warranty Enquiries

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www.ultramagicard.com

AVALON and AVALON DUO Printer USER MANUAL

13. Technical Support, Service, and Warranty Enquiries

If you experience a problem or have warranty enquiries, call or fax our service center or visit our web site at

(www.ultramagicard.com)

CALL EU +44 (0) 1305 762 115

Ultra Electronics Limited

MAGICARD Service Centre

Waverley House, Hampshire Road, Granby Estate

Weymouth, Dorset, DT4 9XD, UK

Fax: +44 (0) 1305 777 904

Email: customer_service@ultra.co.uk

CALL USA (425) 556 9708 or 877 236 0933 (toll free) Ultra Electronics Inc.

MAGICARD US Service Center 6711 - 176th Avenue NE Redmond, WA 98052, USA Fax: (425) 556 3962

Email: ussupport@ultramagicard.com

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Contents Standard Option Avalon Duo Only Index Before Use Safety InstructionsAbout this guide Install the dye film Prepare the cleaning cassetteUnpacking ConsumablesPrint a test card Installing the UltraDriver Click ‘Next ’ on the ‘Available Platforms’ screenChoosing the right Dye-Film Ribbon Loading the Dye-Film RibbonChoosing the right Cards Loading the Cards Loading Magnetic Stripe CardsLoading HoloPatch Cards Loading Infra-Red Barcode CardsCleaning your Printer To clean your printer, follow the three main steps belowCleaning Kits for Europe, Middle East, Africa & Asia Cleaning Kits for North and South AmericaUsing a cleaning card To clean the card feed mechanismTo replace the cleaning roller Changing the cleaning rollerTo clean the printhead To access the Printer Driver Settings Printer Driver settingsPrinter Tab Printing Options Number of Copies Hand FeedMagnetic Encoding Encode Only Magnetic Encoding VerifyCard Front & Card Back Tabs Security Print Overcoat HoloKoteCard Orientation Landscape/Portrait RotateBlack Resin Options Halftoning Monochrome Only All Black in image is printed withOvercoat Area Selection Overcoat OptionsOvercoat Holes Colour Adjustment Printhead PowerAdvanced Tab Printhead & Image PositionsYellow, Magenta, Cyan YMC Black ResinOvercoat Image PositionSave & Restore Tab Save & Restore Settings Restore Settings from FileSave Settings to File Restore Defaults Restore Factory DefaultsTo delete the UltraDriver Uninstalling the UltraDriverThen select Add or Remove Programs Install the Magicard Support Utility from the Driver CD Magicard Support UtilityQuery Printer Upgrade FirmwareEthernet Dye Film Problems Problem Probable CauseMagnetic Encoding Problems Card Feed ProblemsDriver Related Problems Warranty Limited Warranty InformationTechnical Support, Service, and Warranty Enquiries Call EU +44 0 1305 762Sales and Service Center for North and South America Contact Us SalesSales for Latin America Sales for EuropeSales and Service for Russia Sales and Service for Singapore & MalaysiaEMC Federal Communications Commission FCC StatementCanadian Department of Communications Statement EU Declaration of Conformity