Ultra electronic M9007-225E, M9007-224E, M9006-654E Dye Film Problems, Problem Probable Cause

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AVALON and AVALON DUO Printer USER MANUAL

11. Troubleshooting

Table 1 - Printer Prints but with Image Quality Problems

Problem		Probable Cause
Mis-registration of Colours	1.	Card is slipping due to dirty rollers.
(Ghosting on Photographs etc)
Small Areas of Wrong Colour	1.	Dust and debris on surface of the
(Small areas where 1 or more		card. (white ovals)
colour layers have been missed	2.	Contaminated with oily deposits
from the image).		(darker blotches)
	3.	Card surface uneven (White
		patches)
	4.	Slight cutting of dye film (Jagged
		scratches) Printhead density too high
		(Jagged scratches)
Dark or lighter vertical lines on	1.	Card striking something during the
card (always in the same place)		print process.
	2.	Card not running smoothly along the
		platen runway.
Vertical white line down one or	1.	Incorrect driver setting.
both ends of card.	2.	Image page size incorrect.
	3.	Incorrect image start or end position
		settings.
White line along length of all cards	1.	Printhead has damaged heating
(always in the same place).		elements

Solution

1.Clean all rollers.(See section 7 of this document).

1.Ensure cards are kept clean, and protected from dust & debris.

2.Replace cards with clean ones and do not handle print surface.

3.Replace cards.

4.Reduce printhead power setting, or determine which end of card is cutting the film & adjust image start or end position accordingly.

1.Check print path is clear

2.Contact Magicard Tech Support for advice on clearing the platen.

1.Ensure the driver is not set to white border.

2.Ensure page size 86.9mm x 54mm with margins at 0 in badging application.

3.Adjust settings in driver.

1.Contact Magicard Tech Support for advice on printhead cleaning or replacement.

Table 2 - Dye Film Problems

Problem		Probable Cause
Printer does not recognise dye film	1.	Dye-film incorrectly loaded
type.	2.	Incorrect type of dye-film
(Print colours may be very pale but
with good black text)
Printer cannot position the dye	1.	Dye film incorrectly loaded.
film. (Prints colours in wrong
places).
Dye film cutting during the print	1.	Ribbon sticking to card
operation
	2.	Image printing over the ends of the
		card.
Image is printed outside the colour	1.	A used roll of dye-film has been
panels. (Puts a coloured band		fitted.
across one end of card).	2.	Take up spool wound too loosely.
Areas of Dye film peeling off card.	1.	Card has been used and has
Dark mosaic like image.		overcoat layer on it.

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Solution

1.Reload the dye-film

2.Reload the dye film correctly. (See section 3 of this document).

1.Reload the dye film correctly. (See section 3 of this document).

1.Ensure cards are not already used. Then lower the printhead power settings.

2.Adjust either the image start if cutting at beginning of film panel, or the image end if cutting at rear of film panel.

1.Fit a new roll of film.

2.Remove loose film.

1.Use only brand new cards not ones which failed to print fully.