Printronix T5000e setup guide Troubleshooting the Rfid Encoder Symptom Solution

Troubleshooting

If you are having trouble with the RFID encoder, consult Table 3 for a list of symptoms and possible solutions.

Table 3. Troubleshooting the RFID Encoder

Symptom		Solution
No communication between the	1.	Make sure the serial interface adapter and
printer and the reader		the serial cable are plugged into the printer.
		See “Installation” on page 21.
	2.	Make sure Reader = Enable in the RFID
		CONTROL menu.
	3.	Use the RFID Test option in the RFID
		CONTROL menu (Admin User enabled) to
		read and display the current RFID tag
		content. RFID tags usually contain a valid
		entry due to the pre-test process. See “RFID
		Test (This Test Reads A Tag)” on page 54.
Tag failed	1.	The label could be misaligned. Perform the
		Auto Calibrate procedure to ensure the label
		is at top-of-form. Refer to “Running Auto
		Calibrate” in the Quick Setup Guide.
	2.	Make sure the media are smart labels with
		RFID tags located in the correct position.
	3.	The RFID tag could be defective. Try
		another tag.
	4.	Make sure the application does not send too
		few or too many digits to the RFID tag.
Inconsistent results	Make sure the media is loaded correctly and
	passes smoothly over the antenna. Refer to
	“Loading Media And Ribbon” in the Quick Setup
	Guide.

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