Troubleshooting
Removing Stuck Labels
Under certain conditions, labels can become stuck inside the printer on the print head or the mechanism. This usually occurs when the edges of a label pull away from the label liner. The adhesive comes in contact with the print head or the mechanism and the label peels off the liner. The easiest way to prevent this type of jam is to always use Eltron approved labels.
Another way labels can become stuck in the printer is by allowing the tape at the beginning and end of the label roll to go through the printer. The tape can leave an adhesive residue behind that can stick to the label liner, causing the label to peel inside the printer.
The following pages detail the procedures that must be followed to safely remove a stuck label from the print mechanism. When removing a stuck label, DO NOT use any type of sharp instrument to scrape the label off the print head or mechanism. The best cleaning agent to re- move the adhesive residue from the printer surfaces is 91% Isopropyl alcohol.
A label removal kit (p/n
Before attempting to remove a stuck label, remove the roll of labels by cutting the liner between two labels. Move the power switch to the OFF (0) position. Disconnect the power and interface cables.
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