TROY Group 4014, 4515 manual Section

Page 53

Section 4

Troubleshooting

Trouble- shooting by Symptom (cont.)

MICR characters are broken, there

Your MICR paper is out of

are voids in characters or toner rubs

specification so that toner does not

off.

adhere properly to the paper.

Faulty MICR toner cartridge.

Use of Non-TROY MICR toner cartridge.

Printer fusing unit is faulty.

Voids in characters in MICR line or

Transfer roller wear (check for page

other text.

count of greater than 100,000).

 

 

MICR character spacing and

Error in typing MICR line information.

positioning are not correct.

 

Software placement of characters is incorrect.

Refer to the TROY MICR paper specifications and consult your paper vendor to ensure you have the correct paper (including correctly preprinted background areas). Also, check to ensure your paper has not altered due to environmental conditions during storage and handling.

Try another TROY MICR toner cartridge. If cartridge is faulty, return to dealer.

Use a TROY MICR toner cartridge, or consult TROY Technical Support for assistance.

Confirm by verifying with a non-MICR application. Contact TROY Technical Support for instructions.

Replace transfer roller.

Re-enter correct data. (Do not forget to enter the correct number of spaces where required.) If using TROY MICR fonts in Windows, ensure the point size is set to 12 pt.

Consult your software dealer.

Font Card Kit User’s Guide -- Document #50-70407-003 Rev. A

4-6

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Contents Font Card Kit User’s Guide Acknowledgements Table of Contents Using Troy Fonts Features OverviewUsing the Troy Printer Utility TOC-3 Appendix Troy Font Card Installation Troubleshooting / Error MessagesTroy Security Fonts IntroductionIntroduction Menu Structure Using the Troy Printer UtilityTroy Printer Utility Basic Printer Utility OperationsPrinting Demo Pages Verifying Windows Font Support Verifying PCL 5e Communication Download File Downloading Files to the PrinterTo Repeatedly Download of a File to the Printer Obtaining Technical Assistance Introduction Accessing Using Troy Fonts Using Troy FontsFont Using the Troy Using the TroyUsing Printer Fonts Screen Fonts Micr Font Guidelines Font Character Mapping Determining a Character Mapping Accessing Unmapped CharactersStandard Ascii Character Set reference only 13B 12-Point Font Troy E-13B Troy Micr ETroy Micr Esc1QEscsØp5.Øh16.ØvØsØbØT Esc2QEscsØp6.ØØh22.ØvØsØbØT Troy Security Font Troy Font Spanish Troy Reverse Helvetica Font Troy Helvetica Rev Troy OCR-A Troy OCR-A Troy OCR-A Troy OCR-B Troy OCR-B Troy OCR-B Troy UPC-A Barcode Troy UPC-E Barcode Troy EAN-8 Barcode Troy EAN-13 Barcode Troy BC25 Barcode Troy BC39 Barcode Troy BC128 Barcode Troy Postnet Troy Postnet Reverse optional International Convenience Amount Fonts International Convenience Amount Fonts PCL Font Collection Section Section Section Section Section Trouble- shooting by Symptom TroubleshootingSection Section Section Section Section Section Section Uninstall Troy Screen Fonts Troy Support Files Software Uninstall ProceduresUninstall Troy Printer Utility Appendix a Installing Troy Font Card

4515, 4014 specifications

The TROY Group 4014 and 4515 represent a significant advancement in the domain of business printers, particularly targeting environments that demand high-volume document output with a focus on speed, quality, and reliability. These models are integral to organizations that prioritize efficiency while still requiring the flexibility to manage various printing tasks.

One of the standout features of the TROY Group 4014 and 4515 is their impressive print speed. The 4014 model can produce up to 40 pages per minute, while the 4515 can reach a staggering 55 pages per minute. This high-speed output is crucial for businesses that handle extensive printing needs, ensuring that workflows remain uninterrupted and productivity stays high.

Both models utilize advanced laser printing technology, which not only contributes to their rapid production speeds but also guarantees crisp, high-quality print output. With a print resolution of up to 1200 x 1200 dpi, users can expect sharp text and vivid images, making them suitable for a variety of document types, including professional reports, presentations, marketing materials, and more.

An important characteristic of the TROY Group 4014 and 4515 is their robust monthly duty cycle. These printers can handle heavy workloads, with a recommended monthly print volume of up to 12,000 pages for the 4014 and as high as 15,000 pages for the 4515. This capacity ensures that the printers remain operational even during peak business periods, reducing downtime and maintenance costs.

Both models also come equipped with user-friendly interfaces, featuring LCD displays that streamline the printing process. Additionally, they support various connectivity options, including USB, Ethernet, and wireless capabilities, allowing for easy integration into existing office networks and enabling mobile printing from various devices.

Security is another essential feature. TROY Group printers offer advanced printing security options that protect sensitive data, particularly important for organizations that adhere to strict compliance standards. This includes secure printing features that require user authentication before a document is released, ensuring that confidential information remains secure.

Overall, the TROY Group 4014 and 4515 printers offer a powerful combination of speed, quality, and security, making them ideal choices for businesses aiming to enhance their operational efficiency while maintaining high standards in document management.