Saeco Coffee Makers SUP021R, SUP021YR manual Problems Causes Remedies

PROBLEMS		CAUSES			REMEDIES
The machine does not	The	machine	is	not	Move the main switch to ON
turn on.	connected to		the power		(“I” position).
	supply.				Check the plug and the power
					outlet.
The coffee is not hot	The cups are cold.				Warm up the cups on cup
enough.					warmer or by dispensing a
					little hot water into the cup
					and letting it sit for a few
					seconds.
Only water is dispensed	No pre-ground coffee has				Select Pre-ground coffee
when you select “pre-	been put into the pre-				button, put pre-ground coffee
ground coffee”.	ground chute.				into the chute and press the
					desired coffee button.
	Too much pre-ground				Put one level scoop of
	coffee put in chute.				espresso coffee. Max. 1 cup
					at a time.
No hot water or steam	The	steam	wand	is	Clear it with a thin needle or
is dispensed.	clogged.				pin.
					During this	opera-
					tion, the knob must
					be closed and the machine
					must be off.
					Then run water	through
					steam wand to make sure
					unclogged.

PROBLEMS				CAUSES			REMEDIES
Reduced amount			of	Lime scale / mineral build			Descale the machine. If not
coffee,	water		and	up in machine.			done for a long period of
steam	coming		out				time, we recommend doing 2
of the	machine;		the				consecutive cycles.
machine takes longer
to heat.
Unable	to	clear		Descale	cycle	not	Must completely finish the
Descale message.				complete.			automatic descaling cycle for
							the light to clear.
The brew group cannot				The brew group is out of			Put waste box and drip tray
be removed.				alignment.			in position, close door and
							switch machine on; the brew
							group will reset into original
							position.
Water	light	will	not	Machine	needs to	be	Dispense 3-4 oz of water
clear.				primed.			through the steam wand.
				Steam wand clogged.			Clear steam wand and prime
							machine.

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