VeriFone 3350 manual Printer Troubleshooting, Printer Does Not Work

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O3350 IG 19496 Book.book Page 28 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Printer

Every few months, check and thoroughly clean the printer:

1.Be sure the terminal is connected to a power source.

2.Remove the paper roll cover and check it for signs of damage, wear, or warping.

3.Remove the paper and spindle. Carefully cut from the roll any paper still remaining in the feed mechanism.

4.Press the paper feed button to eject the remaining paper.

Caution: Do not attempt to pull paper from the printer. Damage to the paper feed mechanism could result.

5.Remove any dirt, dust, or scraps of paper adhering to or lodged in the printer parts.

6.Install a paper roll, as described in “Install a Paper Roll‚” page 15.

Printer Troubleshooting

Printer Does Not Work

1.Check all terminal power connections. The integrated printer receives its power directly from the Omni 3350 terminal. The green power-on indicator light should be on.

2.If the green power-on indicator is blinking on and off, the printer is out of paper. Remove the paper roll cover and install a new roll of printer paper, as described in “Install a Paper Roll‚” page 15.

3.If the problem persists, contact your VeriFone distributor or service provider.

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Contents Omni Lithium Battery Caution Table of Contents Omni 3350 Installation Guide Install the Omni Select a Location for the TerminalUnpack the Shipping Carton Omni 3350 Product ComponentsExamine Terminal Features Omni 3350 Terminal FeaturesOmni 3350 Installation Guide General Features Display screenConnection Ports on the Back Panel Telephone Line Ports Connection PortsPower Connection Port Connect the Terminal to a Telephone LineTelco, ISDN, Dial/Leased-Line Port Ports for Attaching Optional Peripherals DevicesDirect Connections Connect the Terminal Power Pack Pass-Through ConnectionOmni 3350 Power Pack Connection Install a Paper Roll in the Printer Install a Paper RollThermal Printer Features Paper Roll, Spindle, and Cover Install/Replace Msam Cards Omni 3350 Installation Guide Perform a Power-On Printer TestSAM Drawer with Merchant Smart Card Open Lock Using an Msam Cardholder Using the Primary Smart Card Reader Use the Primary Smart Card ReaderConnect Optional Devices Use the Magnetic Card ReaderConnect PIN Pad, Smart Card Reader, or Bar Code Wand Connect a CR 600 Check Reader Optional PIN Pad port devicesCable Routing CR 600 Check Reader ConnectionTerminal Clean the Terminal and PrinterSmart Card Reader Printer Printer TroubleshootingPrinter Does Not Work VeriFone Service and Support Returning a Terminal for Service Information Labels on Bottom of TerminalSpecifications Power RequirementsDimensions WeightOmni 3350 Installation Guide Declaration of Conformity Product Certifications Model OmniIndustry Canada Notice Accessories and Documentation How to OrderOmni 3350 Installation Guide Thermal Printer Paper VeriFone Cleaning KitPaper Roll Spindle DocumentationOmni 3350 Installation Guide Omni 3350 Installation Guide Omni