Vanguard Managed Solutions 342 installation manual Factory Repair

Page 112

Factory Repair

Packaging Guidelines for Equipment Return

To return equipment for factory repair, call the VanguardMS Technical Support Center at (800) 544-0062, for return authorization and instructions. When you call, you will be given a Return Material Authorization (RMA) control number. Mark this number clearly on the shipping container for ease of identification and faster service. The RMA control number provides a convenient tracking reference for both parties. Please have the following information available for each piece of equipment you return:

•Product name and description

•Serial number

•Failure symptoms

Data communications equipment or parts that are to be returned to VanguardMS for any reason must be properly packaged to prevent damage in shipment and handling.

If the original packing material and shipping container are available, reuse these items to return equipment. If these items are not available, it is your responsibility to package the contents in a manner that protects the equipment from damage during normal shipping and handling. Responsibility for damage to equipment during transit must be resolved between you and the carrier. VanguardMS can provide you with specific packaging instructions upon request.

Return Procedures-12

Image 112

Contents Vanguard Managed Solutions Restricted Rights Notification for U.S. Government Users Restricted Rights LegendRadio Frequency Interference Regulations Proprietary MaterialTelecommunications Regulations Page Contents Contents Overview About This ManualThis Chapter Description About This Manual Related Documentation OtherDocumentation Documentation Kit IncludesAbout This Manual Page Simplified Chinese Danish Særlige Special Notices and TranslationsOverskrifter Dutch Bijzondere VermeldingenFinnish Erityisilmoitukset French MessagesGerman Besondere HinweiseItalian Simboli specialiJapanese Korean Norwegian Spesielle MerknaderPortuguese Portugal Spanish/Spain NotificacionesEspeciales Swedish SpeciellaVarning Customer Information CustomerQuestions Comments AboutPage Customer Response Card Page Chapter Description Vanguard 342 DescriptionLimitations Features and Functionality Daughtercard FunctionalityTarget Applications Virtual Private Network What is a VPN? Advantages of aRequirements of a Hardware-based VPN Solution for Site-to-Site Applications Hardware OptionsStandard-based Tunneling and Encryption for IP Traffic IPSecSecurity Features Encryption over IP, Frame Relay, and X.25 NetworksIP and Serial Protocols over Frame Relay IP and Serial Protocols over Frame RelayVideo and Serial Protocols over Public or Private Networks Video and Serial Protocols over Public or Private NetworksSpeeds Application Daughtercard Application Description Type Used DSU DIM, FXS/FXOSoho and Branch Office to Central Office over Isdn Small Home and Branch Office to Central Office ApplicationOffice Type Daughtercard Used Description DSL/Cable Modem 342LAN Over WAN G.SHDSL Daughtercard Installed Shdsl DaughtercardLAN Segmentation LAN SegmentationVirtual LAN Vlan 10. VlanClocking Limitations Vanguard LimitationVanguard 342 DCE INT -- VG6560/VG320/VG64xx EXT at 1.5 Mbps Vanguard 342 DCE INT -- VG6560 SDB2 EXTChapter Hardware Description OverviewEnclosure Introduction Vanguard 342 Enclosure Front PanelRear Panel Vanguard 342 Rear PanelMotherboard GeneralMotherboard AccessDaughtercards Vanguard 342 Compatible Flash Simm Devices are as follows Vanguard 340 Compatible Flash Simm Devices are as followsDIM Vanguard DaughtercardsCompatibility Port FXS/FXO Voice Daughtercard Connector FXO Daughtercard 10. Dual E&M Daughtercard Connector Dual E&M12. Isdn and Enhanced Isdn BRI-S/T Daughtercard Connector Isdn Enhanced Isdn BRI-S/T Data Isdn BRI Voice14. DSU Daughtercard Connector 16. V.90 Daughtercard Connectors ModemPage Installation and Replacement Checking Your Shipment Contents Installing The Vanguard Selecting and Preparing the Installation Site Proper Cable and Air Clearance Installation Installing Your VanguardStep Action Inlet Temperature Power SupplyThermal Considerations FanInterface Type Configuring the Serial InterfaceInterface Option Setting the Interface Type Configure PortParameter Step Action Result/DescriptionPort Setting the Interface OptionsEnter Types Cabling the Vanguard PanelPort Characteristics and Cabling Characteristics Cable RequirementsPort Connector Interface Cable Required Speed Application SpecificDTE DCEConfigure port ConnectorsCable Information RJ45 Pin Signal Pin Connection On DB25F Adapter RJ45 PinoutPin Signal 10/100BaseT Adapter CableFunction/Signal Port DTE Signal using Pin Name Test Mode External Transmit Clock Make BusyPort3 Adapter CableDB25 V.35/V.36 Pinouts CLOCK-B External External Transmit CLOCK-APort DCE Signal Function/Signal DTE Signal Pin Name Using CONTROL-B Signal ElementTIMING-A Received DATA-B TIMING-B External Transmit Clock B Clock aConnections mode Crossover Cable ConnectionsModifying Your Vanguard Installing Vanguard Daughtercards VanguardAccessing the Motherboard AccessingVanguard 342 Motherboard Removal and Replacement Procedure for Installing MotherboardRemoving Motherboard StepSdram Dimm Adding and Removing Memory ModulesFlash Simm Adding/Removing Adding/Removing Data Compression Encryption SimmSimm and Dimm Installation/Replacement Location of Motherboard Components Simm and Dimm Slots Sdram Dimm Flash SimmInstalling/Removing the Lithium Battery Installing Battery RemovingPage Powering Up and Loading Software Overview Powering On Powering Up Your VanguardResetting Powering Off The Vanguard Approved Practice for Powering Down a Vanguard UnitPowering Off The Vanguard Detailed Front Powerup DiagnosticsPanel LEDs Power Up When This indicatesSequence GreenAccessing the Control Terminal Port Using Remote Using SoTCPTelnet EnterWhere to Get Obtaining and Installing Operating SoftwareOperating Software File Formats Filename DescriptionHardware SpecificationsSoftware Specifications Appendix B Software License and Regulatory Information OverviewHow to Order Connections RJ48SRJ49C RJ48CTelephone Customer-ProvidedEquipment Product Declarations and Regulatory Information CE MarkingDeclarations Conformity Verklaring van overeenstemmingItalian Dichiarazione di conformità Product Declarations and Regulatory Information Page Limited Warranty Page Return Procedures Introduction For Locations ContactFactory Repair Numerics IndexCTP Simm Index-3