Appendix, Troubleshooting | Virgin Mobile VMFNM0609 guide

11. Appendix

11.1 Troubleshooting

1. My Freedom Mini-laptop’s locked up and I can’t turn it off.

Just press and hold the power button for 4 to 6 seconds and your Freedom Mini-laptop will shut down.

2.Is there anything I should check if my Freedom Mini-laptop locks up?

You can try:

•checking whether the power is low, and, if it is, connect to an AC outlet

•checking that you haven’t switched the screen to the external monitor mode

•making sure that the indicator light of your AC adapter is on and your adapter is working properly

•removing any memory cards and any other external device.

3. What should I do if I spill liquid on my Freedom Mini-laptop?

You should:

•turn off your Freedom Mini-laptop by disconnecting the AC adapter and detaching its battery pack, rather than using the power button disconnect all external devices

•drain all the liquid you can from your Freedom Mini-laptop and then remove any remaining moisture so far as possible with a soft, dry cloth

•use a fan, if you have one, to help you dry your Freedom Mini-laptop and accessories

•ask for further advice at our Customer Support Centre, on 0800 952 2294.

4.I’m unable to restart my Freedom Mini-laptop after it has entered standby mode.

• If your Freedom Mini-laptop is in standby mode you should be able to restart it by pressing the power button. In standby mode the power indicator light remains on.

• Your Freedom Mini-laptop may have entered hibernate mode, indicated by the power indicator light flashing. Again, you should be able to restart it by pressing the power button.

• If you’re still unable to restart, please contact our Customer Support

5.I can’t get my Freedom Mini-laptop to start up. What might be causing a problem?

It could be:

•damage to your external or built-in memory, perhaps caused when an error has been saved to it, corrupting data

•an incompatible external device may cause your system to enter standby mode until it’s removed

•an error in the drive programme or application programme: Your system

may refuse to operate some files (files with the suffixes: .dll, .sys, .exe and so on) and enter standby or hibernate mode.

6.Is there anything I can do to recover my Freedom Mini-laptop when it’s failing to start up?

You can try the following:

•remove any external devices and their associated software

•refresh the BIOS Setup (see Section 10)

•refresh the appropriate programme

•remove any application programmes causing problems

•reinstall the operating system.

If none of the above help, please send your Freedom Mini-laptop to your local service centre for repair.

7.When I use my Freedom Mini-laptop’s camera the image is very unclear.

Check the built-in lens. If it’s dirty try cleaning it with a soft, dry cloth.

8.When I use my Freedom Mini-laptop’s video camera function, the images it produces are jerky and slow-moving.

•The video camera requires light to function effectively and the images it produces may be adversely affected by poor light conditions. Try adjusting the position of your Freedom Mini-laptop or of its subject to make the most of the available light.

•The image display may also be slowed down if you have a lot of other applications running. Closing any unnecessary applications may improve the image.

Centre on 0800 952 2294.