Troubleshooting

Problem

Suggestion

 

 

 

My handset does not

Make sure you have the ringer activated.. Refer to the section(s) on ringer selection in this

ring when I receive

 

user’s manual..

a call..

Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

 

 

Make sure the power cord is plugged in..

 

• You may be too far from the base unit..

 

Charge the battery in the handset for 16 hours.. For optimum daily performance, return the

 

 

handset to its base when not in use..

 

• You may have too many extension phones on your telephone line to allow all of them to ring..

 

 

Try unplugging some of the other phones..

 

• The layout of your home or office might be limiting the operating range. Try moving the base

 

 

to another location, preferably on an upper floor.

 

If the other phones in your home are having the issue, the problem is in your wiring or local

 

 

service.. Contact your local telephone company (charges may apply..)

 

• Test a working phone at the phone jack.. If another phone has the same problem, the problem

 

 

is the phone jack.. Contact your local telephone company (charges may apply..)

 

Other electronic products can cause interference with your cordless phone.. Try installing

 

 

your phone as far away from these types of electronic devices as possible: wireless routers,

 

 

radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal

 

 

computers, kitchen appliances and other cordless phones

 

• Your line cord might be malfunctioning.. Try installing a new line cord..

 

 

 

www.vtechphones.com

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Additional information

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VTech gz2335, gz2338 user manual Troubleshooting