Troubleshooting Basic, Starting Up | Panasonic CF-19 series manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

Panasonic Technical Support (		page 36). You can also check the computer’s status in the PC Information Viewer
(	Reference Manual “Troubleshooting (Advanced)”).
Starting Up

Cannot start up.		Connect the AC adaptor.
The power indicator or bat		Insert a fully charged battery.
tery indicator is not lit.		Remove the battery pack and the AC adaptor, then connect them again.
		If a device is connected to the USB port, disconnect the device, or set [USB Port] or
		[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
		If a device is connected to the ExpressCard slot, disconnect the device, or set [Ex
		pressCard slot] to [Disable] in the [Advanced] menu of the Setup Utility.
The power is turned on but		The computer is warming up before start up. Wait for the computer to start up (takes
“Warming up the system (up		up to 32 minutes). If, “Cannot warm up the system” is displayed, the computer failed
to 32 minutes)” appears.		to warm up and does not start. In this case, turn off the computer, leave it in an envi
		ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the
		power again.
Cannot turn on the computer.		Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then
The computer does not re		turn on the power again.
sume from standby.
(The power indicator blinks
quickly in green.)
You have forgotten the pass		Supervisor Password or User Password: Contact Panasonic Technical Support ( page
word.		36).
		Administrator password:
		If you have a password reset disk, you can reset the administrator password. Set the
		disk and enter any wrong password, then follow the on-screen instructions and set a
		new password.
		If you do not have a password reset disk, reinstall ( page 22) and set up Windows,
		and then set a new password.
“Remove disks or other		A ﬂoppy disk is in the drive and it does not contain system startup information. Remove
media. Press any key to		the ﬂoppy disk and press any key.
restart” or a similar message		If a device is connected to the USB port, disconnect the device, or set [USB Port] or
appears.		[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
		If a device is connected to the ExpressCard slot, disconnect the device, or set [Ex
		pressCard slot] to [Disable] in the [Advanced] menu of the Setup Utility.
		If the problem persists after removing the disk, it may be a hard disk failure. Contact
		Panasonic Technical Support (			page 36).
Windows startup and opera		Press		in the Setup Utility (	page 24 “To start the Setup Utility”) to return the Setup
			F9
tion is slow.		Utility settings (excluding the passwords) to the default values. Start the Setup Utility
		and make the settings again. (Note that the processing speed depends on the applica
		tion software, so this procedure may not make Windows faster.)
		If you installed a resident software after purchase, turn off the residence.
		Disable Indexing Service in the following menu.
		Click [start] - [Search] - [Change preferences] - [Without Indexing Service]
The date and time are incor		Make the correct settings. Click [start] - [Control Panel] - [Date, Time, Language, and
rect.		Regional Options] - [Date and Time].
		If the problem persists, the internal clock battery may need to be replaced. Contact
		Panasonic Technical Support (			page 36).
		When the computer is connected to LAN, check the date and time of the server.
		The 2100 A.D. or later year will not be correctly recognized on this computer.
[Executing Battery Recali		The Battery Recalibration was canceled before Windows was shut down last time. To
bration] screen appears.		start up Windows, turn off the computer by the power switch, and then turn on.
[Enter Password] does not		To display [Enter Password] at resuming, set the Windows password. The password you
appear when resuming from		have set in the Setup Utility is not requested at resuming.
standby/hibernation.		A Click [start] - [Control Panel] - [User Accounts] and select the account, and set the
		password.

BClick [start] - [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced] and add a check mark for [Prompt for password when computer resumes from standby].

Troubleshooting