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10Chapter 1 Introduction to Attendant Console
Reports | You can generate reports that contain information such as the number |
| of incoming calls and who answers the calls. This information shows |
| the calling trends in the business and the performance of the |
| telephone system. |
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Ability to handle growth | A |
| you want to add more attendant positions as the company grows, |
| Attendant Console is easily expandable. |
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Choice of Attendant types
You can set up each computer to handle calls either as a main attendant, or an overflow, backup or assistant attendant. Each attendant type gives you flexibility in responding to calls. This ensures that calls can be handled in a professional and prompt manner. For detailed information about attendant setups, refer to “Types of attendant setups” on page 12.
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