
Chapter 2 Getting started 19
Setting up other attendant features
Call notification
There are two ways Attendant Console can notify an attendant of incoming calls:
•If an attendant keeps the Attendant Console window minimised and works on other tasks, they are notified of incoming calls with a Call Notification dialog box. The attendant can answer the call by clicking the Take button or they can ignore the call and let another attendant answer it.
•If the Attendant Console window is not minimised, the attendant is notified of an incoming call by a Ringing Loop button.
To activate call notification
1On the Tools menu click Options. The Options dialog box appears.
2In the Pop “Call Notification” dialog box when list, select either check box:
Assigned extension rings - The attendant is notified of calls to the assigned extensions. or
My extension rings
If both check boxes are clear, the attendant is not notified of calls when the window is minimised.
3Click the OK button.
When an outside call arrives for an assigned extension, a Call Notification dialog box appears to inform the assistant attendant of the call. Internal calls from an extension to an assigned extension are not displayed on the assistant attendant’s window.
Attendant Console User Guide