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93
Index
Numerics
1st Contact, 27 2nd Contact, 27 3rd Contact, 27
A
About Attendant Console 29 Active Call 33
Adding notes to employee records 76
All extensions 18
All extensions box 21
Answer next 28
Answering calls as an attendant 46
Assigned extension rings 19
Assigned tab
Directory list 18
Assigned tab view 42
Assistant attendant 17, 91
Assistant Extension box 39
Attendant assistant 17 backup 9, 14 features 19
In and Out buttons 29 overflow 9, 16
Attendant Console
Attendant button 20
Introduction 7
Attendant Console Help 29 Attendant Console window 11, 23 Attendant Extension 11 Attendant Monitor 26 Attendant setups, types 12 Attendant, main
B
Backup attendant 9, 14
BLF tab view 71
Blue Loop button 33
C
Calendar button 83
Call 28
joining calls 60 making a call 64 screening 58 transferring 52
Call Forwarded 43
Call Notification dialog box 19
Call overflow occurs 16
Call processing area Call button 38 Camp On button 38 Link Transfer button 38 Page button 37 Screen button 37 Transfer button 37 using 38 VMTransfer button 38
Callback 33
Caller information finding and editing 70
Caller Information options
Edit button 34
Hold button 34
Park/Page button 34
Release button 34
Caller menu 28
Caller record creating new 67 deleting 70
Caller Type 35
Calls by customers report 79
Calls to employees report 79
City box | 39 |
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Client component |
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restoring Attendant Console window | 20 | |||
starting 11 |
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Transfer options | 22 |
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Close button | 40 |
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Company box | 35 |
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ConsoleServiceDB | 85 |
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Contacting employees using Voice Call | 59 | |||
Contacts boxes 36, 48 |
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using | 48 |
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Creating a new caller record 67
Attendant Console User Guide