Troubleshooting

If you are having any problems with the installation or operation of your new ErgoFit Wireless Optical Mouse, review the following section. If the problem is not referred to below, or the suggested solutions do not solve the problem, please contact our Technical Support staff.

Why isn’t my pointer moving smoothly?

The ErgoFit Wireless Optical Mouse works well on a wide variety of surfaces, especially those with textured and/or patterned features. Problems will arise however, if you attempt to use the ErgoFit Wireless Optical Mouse on mirrors, glass, or on some half-tone-printed surfaces.

Why don’t the scroll functions work with my notebook?

Check to be sure that you have disabled your notebook’s trackball, touchpad, or J-key in the BIOS; then, enable the external port so that all your mouse’s functions will be available.

My USB mouse was not detected by the system and won’t work. Why?

Please do the following:

1.Make sure your USB mouse is completely plugged into the USB port.

2.Check the functioning of your system’s USB port in the Device Manager page of System Properties. If there is a circled exclamation point through the USB port’s icon, the USB controller has some problem. Please try to uninstall and then reinstall it, or contact your PC manufacturer’s technical support department.