Transcend Information 25P Troubleshooting︱, The Software CD does not auto-run in Windows

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Troubleshooting︱

Troubleshooting︱

If a problem occurs with your StoreJet 25, please first check the information listed below before taking your StoreJet 25 in for repair. If you are unable to solve a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our website.

The Software CD does not auto-run in Windows® The Software CD does not auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction of the CD-ROM drive. Alternatively, you can manually run the “StoreJet.EXE” file on the Software CD.

My operating system cannot detect the StoreJet 25 My operating system cannot detect the StoreJet 25

Check the following:

1.Is your StoreJet 25 properly connected to the USB port? If not, unplug it and plug it in again. If it is properly connected, try using another available USB port.

2.Are you using the USB cable that came in the StoreJet 25 package? If not, try using the Transcend USB Y-cable to connect the StoreJet to your computer.

3.The StoreJet 25 is powered directly via a computer USB port; however, the power supplied by the USB port on some older computers is below the 5V DC required to power the StoreJet 25. In this instance, please connect the spare large end of the USB Y cable to a second USB port on your computer. This will provide the additional power necessary to run the drive.

Spare USB connector provides additional power.

4.Is your StoreJet 25 connected to a Mac® keyboard? If so, unplug it and plug it into an available USB port on your Mac® desktop computer.

5.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Spare USB connector provides additional power. My computer does not recognize the StoreJet 25

1.A single USB port may not provide enough power for the StoreJet 25 to function. Make sure you plug both large ends of the USB cable directly into your computer’s USB ports.

2.Avoid connecting the StoreJet 25 through a USB HUB.

Figure 20: Plug both USB connectors directly to your computer

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Contents StoreJet 25P User’s Manual Safety Precautions︱ Package Contents︱Features︱ PowerThe StoreJet 25 package includes the following items StoreJet 25P 1 Mini USB to 2 Standard-A USB cable USB Y cable Quick Start Guide Desktop or notebook computer with a working USB port General Use Safety Precautions︱Power Backing Up DataReminders Case Screw Mini USB Port Figure 1 StoreJet 25PInstalling a Hard Drive︱ Installing a Hard Drive5. Reattach the front cover and slide it back into place 6. Reattach the case screwFigure 3 Connecting to a Computer Connecting to a Computer︱Figure 2 Mini USB to Standard-A USB cable USB Y-cable 3. When the StoreJet 25 is successfully connected to a computer, the StoreJet’s Power LED will Disconnecting from a Computer︱ Linux Kernel 2.4 or Later Figure 7 Drag StoreJet 25 drive icon into the TrashcanFormatting the Hard Drive︱ Figure 9 Press “Start” Figure 10 Format Complete7. The program will automatically detect the StoreJet 25 drive Figure 11 Run as administratorFigure 12 Allow Transcend’s StoreJet Format Utility to run in Vista Figure 13 The Utility will automatically detect the StoreJet 25 drive 8. Press “Start”Figure 14 Press “Start” 10. Click the “Close” button to finish and exit 9. Click “Erase” again to confirm Figure 17 Select a Volume Format file system8. Click the “Erase” button in the bottom right corner of the window Figure 18 Name your drive optional9. Type mkdir /mnt/usbdrive 10. Type mount /mnt/usbdrive 7. Type mkfs.ext3 /dev/sda1Figure 19 “Erase Disk” confirmation window The Software CD does not auto-run in Windows Troubleshooting︱Spare USB connector provides additional power My operating system cannot detect the StoreJetI cannot detect the StoreJet 25 on my Mac The StoreJet 25 does not Power-ONI cannot detect the StoreJet 25 in Linux Power Supply Specifications︱Weight with hard drive WarrantyTranscend Limited Warranty︱ Transcend Information, IncAll logos and marks are trademarks of their respective companies
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