
5 Troubleshooting
5 Troubleshooting
Solving problems This appendix provides information on how to identify and correct some common problems you may encounter when using the SpeedTouch™.
In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might solve the problem.
If reinstallation has not resolved the problem, contact the company from which you purchased the SpeedTouch™ for assistance.
SpeedTouch™ LEDs Your SpeedTouch™ is equipped with two 
| Phase | USB LED | ADSL LED | Description | ||
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 | Color | Timing | Color | Timing | 
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| Attaching and | Red | Flashing, | Off | — | The Speed- | 
| Configuring | 
 | very short | 
 | 
 | Touch™ is | 
| 
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 | time | 
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 | attached. | 
| 
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| 
 | Green | Solid, | Green | Solid, | Ready to | 
| 
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 | 2 seconds | 
 | 2 seconds | continue. | 
| 
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| Downloading | Green | Flashing, | Off | — | Downloading | 
| 
 | 
 | 1 to 10 | 
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 | driver software | 
| 
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 | seconds | 
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 | from computer. | 
| 
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| 
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 | Solid | Amber | Solid | Download | 
| 
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 | successful. | 
| 
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| Connecting to | Green | Solid | Green | Flashing | Pending ADSL | 
| ADSL | 
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 | 
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 | line synchroniza- | 
| 
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 | tion. | 
| 
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| 
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 | Solid | Ready for | 
| 
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 | connectivity. | 
| 
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Failed POST When a Power on Self Test (POST) failed, both LEDs are solid amber.
| 3EC 36714 BAAA TCZZA Ed. 02 | 39 | 
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