RCA 516 manual Troubleshooting

Page 93

Chapter 6

Troubleshooting

6 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

E-DOC-CTC-20050429-0098 v1.0	85

Image 93

Contents SpeedTouch516 Page SpeedTouch 516 Copyright TrademarksDocument Information Contents Navigation Ethernet Troubleshooting Upgrade Troubleshooting TroubleshootingContents About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch FeaturesIsdn Hardware SpecificationsSoftware Features Chapter SpeedTouch LED Behaviour Indicator Description Name Colour StateAccess Method Can be used to How to Access your SpeedTouchAccess via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Username Administrator Select All Programs Accessories Command PromptAccess via FTP Open a Command Prompt windowFile Transfer Protocol FTP Command You can use to Common FTP commandsHome/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote accessStandard wiring Local Network SetupProcedure Ethernet networkMenu select Home Network Devices Device settings Ethernet link checkInternet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 21 to proceed SpeedTouch Web Pages Terminating an Internet session Starting an Internet IGD Control AgentSession Control onInternet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connectionChapter Network and Dial-up connections YourISP Starting a broadband Internet sessionClick Disconnect Terminating a broadband Internet sessionMac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter Introduction SpeedTouch Web InterfaceSpeedTouch DocumentationMenu Language Bar Navigation Bar Notification Area Tasks NavigationCollapsing and expanding the menu MenuSpeedTouch ToolboxLanguage Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event Logs UpdateInformation Pick a task... list, click Set up SpeedTouch Easy SetupRestart Accessing the RestartRestarting your SpeedTouch Pick a task... list, click RestartConfiguration Accessing the Backup & Restore Backup & RestoreSaving your current configuration Restoring a previously saved configurationReset to Factory Defaults Event Logs Indicator DescriptionUpdating the SpeedTouch system software UpdateInternet Services Broadband ConnectionBroadband Connection menu Click Check Connectivity Connectivity CheckDSL Connection Internet Services Accessing the Internet Internet Service SettingsService Settings On the Broadband Connection menu click Internet ServicesToolbox URL Username PasswordGame & Application Sharing Defined Games & Applications Accessing the Defined Games & ApplicationsConfigure Under Accessing the Game or Application Definition OverviewGame or Application Definition Adding a Port Translation ruleNew Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown SitesUnder Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation Standard license activation Click StandardIcon Description Content LevelContent level creation Proceed as follows New Content LevelContent level configuration Content level definition Under Pick a task..., click Create a new content levelChapter High FirewallIntrusion Detection Dynamic DNS On the Dynamic DNS page, click ConfigureUser Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Server, as described in 4.5.2 Game & Application Sharing on Assign Public IPInterfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool System software upgrades Software UpgradeUpgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 83 to continue Upgrade procedure System software downgrade Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch TroubleshootingLAN LED does not light up Ethernet TroubleshootingUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Hardware reset Software reset Resetting your SpeedTouchChapter Page Need more help?