RCA 516 manual General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable

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Chapter 6

Troubleshooting

6.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device, that is 15V AC.

The power on the SpeedTouch™ is turned on via the push button on the back panel.

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “6.3 Reset to Factory Defaults” on page 91.

!	However, note that resetting the SpeedTouch™ to its factory settings will
	revoke all the changes you made to the configuration.

Poor SpeedTouch™ Make sure that the SpeedTouch™ is installed and configured as instructed in the performance Installation and Setup Guide or as instructed by the Service Provider.

86	E-DOC-CTC-20050429-0098 v1.0

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Contents SpeedTouch516 Page SpeedTouch 516 Trademarks CopyrightDocument Information Contents Navigation Troubleshooting Ethernet Troubleshooting Upgrade TroubleshootingContents About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software FeaturesHardware Specifications IsdnSoftware Features Chapter Indicator Description Name Colour State SpeedTouch LED BehaviourHow to Access your SpeedTouch Access Method Can be used toAccess via the Web Interface Command Line Interface CLI Access via CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username AdministratorOpen a Command Prompt window Access via FTPFile Transfer Protocol FTP Common FTP commands Command You can use toHome/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote AssistanceProcedure Local Network SetupStandard wiring Ethernet networkDevice settings Ethernet link check Menu select Home Network DevicesInternet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 21 to proceed SpeedTouch Web Pages Terminating an Internet session Session IGD Control AgentStarting an Internet Control onInternet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand ConnectionChapter Starting a broadband Internet session Network and Dial-up connections YourISPTerminating a broadband Internet session Click DisconnectOn the Apple menu, click System Preferences Mac OS X PPPoE Dial-in ClientClick Apply Now Chapter SpeedTouch SpeedTouch Web InterfaceIntroduction DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksSpeedTouch MenuCollapsing and expanding the menu ToolboxLanguage Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouchInformation SpeedTouch Easy Setup Pick a task... list, click Set upRestarting your SpeedTouch Accessing the RestartRestart Pick a task... list, click RestartConfiguration Saving your current configuration Backup & RestoreAccessing the Backup & Restore Restoring a previously saved configurationReset to Factory Defaults Indicator Description Event LogsUpdate Updating the SpeedTouch system softwareBroadband Connection Internet ServicesBroadband Connection menu Connectivity Check Click Check ConnectivityDSL Connection Internet Services Service Settings Internet Service SettingsAccessing the Internet On the Broadband Connection menu click Internet ServicesToolbox Username Password URLGame & Application Sharing Accessing the Defined Games & Applications Defined Games & ApplicationsGame or Application Definition Accessing the Game or Application Definition OverviewConfigure Under Adding a Port Translation ruleNew Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown SitesClick Redirect in the Action list Under Content Based Filtering you are able toClick Allow in the Action list Web Filtering Activation Standard license activation Accessing this page Proceed as followsWeb Filtering Activation Click StandardContent Level Icon DescriptionContent level configuration Content level definition New Content LevelContent level creation Proceed as follows Under Pick a task..., click Create a new content levelChapter Firewall HighIntrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management Edit User Accessing the User Edit Editing a user accountOn the Toolbox menu, click User Management Changing the default Change Default UserUser Add User Devices Home NetworkInterfaces Devices Accessing the device settings Overview Device SettingsConnection Sharing Assign Public IP Server, as described in 4.5.2 Game & Application Sharing onInterfaces Assigning a new IP address to the SpeedTouch Interface SettingsUnder IP Addresses Dhcp Pool Accessing the Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool Software Upgrade System software upgradesIntroduction Starting the Upgrade Wizard Upgrade Wizard on Setup CDSee Upgrade procedure on page 83 to continue Upgrade procedure System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableEthernet Troubleshooting LAN LED does not light upUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software resetChapter Page Need more help?