Troubleshooting tools | HP MFP Sending Software 4.0 to 4.20 manual

Troubleshooting tools

92 Chapter 4 Troubleshooting tools

ENWW

Image 100

HP MFP Sending Software 4.0 to 4.20 manual Troubleshooting tools

Contents

HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Console with ADSIEDIT.MSC Determining access rights Administration tool LDP.EXEDetermining the search root Troubleshooting tools Installation and removalAppendix 105 Introduction HP Digital Sending Software Purpose and scope Software description Technology overview Embedded e-mail Dsmp Software capabilities Functions available through HP DSS1Functions available through HP DSS Function Detail Compatibility Function Detail Authentication Fax HP MFP Digital Sending Software Configuration Utility Control-panel featuresRemote Configuration Utility Mail capabilities AuthenticationSecure e-mail Send-to-folder capabilities Fax capabilitiesSend-to-workflow capabilities 2HP DSS network requirements HP DSS componentsComponent Windows interface LicensingSeats Part Number Node Locking Hewlett-Packard limited warranty statementLicenses from prior versions License grant HP software license termsOwnership Part KEY Code Software description Software features Using Internet support Finding documentation and other supporting information1Sources of information Source Description 2Support tools Understanding support toolsTool Purpose Using the e-mail feature Using the e-mail feature Configuring the e-mail feature Email tab Mail servers that function as Smtp gateways Exchange Verifying the Smtp gateway SendmailQmail Lotus Domino Notes Using the secondary e-mail feature Secondary e-mail Using HP DSS to send secure e-mail Configuring secondary e-mail To configure secondary e-mail 5The Secondary Email tab Using the fax feature Internet faxWindows 2000/XP fax LAN fax LANFax Timeout Configuring the fax featureConfiguring LAN fax notification LAN Fax notification To configure LAN fax Fax tab To configure Internet fax 8Configuring Internet fax Software features To configure Windows 2000/XP fax Using the send-to-folder feature To configure Analog embedded fax Send-to-folder Feature Using HP DSS to send a document to a folder Configuring the send-to-folder feature Changing the settings 11 The Folders tab To configure the send-to-folder feature Using the send-to-workflow feature Configuring the send-to-workflow feature 12 The Workflows tab Configuring a workflow group Configuring a workflow menu Configuring a workflow form To create a workflow form for a folder destination 15 Add Prompts dialog box Software features 3Response format options Format Attributes Send to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Using authentication 4Authentication bind methodsLdap bind methods Bind method Description Can be used by Methods of authentication Windows Active Directory authentication method Windows Authentication Determining the Ldap server bind method for Windows Novell authentication methods Novell NDS configuration Ldap authenticationNovell Bindery configuration Ldap authentication Configuring Authentication 23The Authentication tab Ldap Configuration To configure the Ldap server Troubleshooting authentication Determining the Ldap server hostname or TCP/IP address Determining the search root \ telnet 15.63.55.144 Determining access rights To determine Ldap attributes using LDP.EXE Determining the correct Ldap attributes Other authentication configuration issues First name, last name out of orderLdap performance with dynamic Ldap addressing Only one name appears in the Address Book Using address books Effect of authentication on address book availabilityAdding addresses Clearing addresses Types of address books PrivatePersonal Personal distribution list Using the Address Book Manager GuestGlobal Replicated LDAP/ABM Public distribution list Configuring address books Importing addresses into the ABM Configuring Ldap directory replication 6Address book synchronizationMethod Description Effect at the control panel Configuring personal address books To set up automatic replication of the Ldap address book Configuring DSS address books Configuring individual devicesTo add a new device Configuring a device MFP list7MFP list icons Icon Description Software features 27Send to Email tab in the Configure MFPs window Send to Email tab To enable send to e-mail by using HP DSS To enable send to e-mail directly from the MFP Advanced e-mail settings 28Advanced E-mail Settings dialog box Send to Fax tab Configuring the HP DSS send-to-fax feature Configuring the MFP analog send-to-fax feature 8MFP modem settingsAddressing tab Option Action Software features Select Active Directory Defaults Advanced addressing settings Software features Log tab Preferences tab Document Size Document Type 34Properties tab in the Configure Mfps window Properties tab Software features Troubleshooting tools Using the Activity Log in the Configuration Utility To view the activity log 1Device log events Using the log for an individual deviceEvent Description Action to take Running 2Critical error messages Understanding critical error notificationsError Message Suggested Actions Troubleshooting tools Installation and removal Requirements for installing HP DSS System requirementsSupported platforms Network operating systems Client operating systems for the Address Book Manager only MFP firmware requirementsNovell NetWare support Ports HP DSS CD contentsUpgrading from previous versions of HP DSS Uninstalling HP DSS Installation and removal Appendix 1Effects of the file settings Workflow image file settingsImage processing 2Document type settings Mail file settingsDocument type Description Supported third-party fax programs Accpcc Topcall Appendix Fax Gateways Messages Page Hewlett-Packard Development Company, L.P