tools Troubleshooting

Using the Activity Log in the Configuration Utility

The Activity Log monitors digital-sending activities. Up to 1,024 entries are stored in each activity log. New events overwrite the oldest events. The log entries are saved in an .XML file on the HP DSS server. The HP MFP DSS Configuration Utility Help file lists an explanation of the messages.

Clearing the log is useful when troubleshooting problems. After the log is cleared, entries reflect only the current conditions. Clearing the log is also useful when major configuration changes are made.

The following events are recorded in the activity log:

●Each digital-sending job (all types of destinations)

●Shutdown and restart events

●Success or failure of an activity

●Deletion of any address-book contents

●Firmware downloads

●System errors

The following information is recorded in the activity log.

●Severity of event (information, warning, error)

●User

●Description of event

●Date and time

●Supplementary details (such as list of destinations, size and number of pages and file format)

To view the activity log

1.On the HP DSS server, start the HP MFP DSS Configuration Utility.

2.Click the Log tab.

3.Click Refresh.

4.Select a log item and click Details to view details of the log entry.

5.Optionally, click Save to save the current log file to a text file.

88 Chapter 4 Troubleshooting tools

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