Troubleshooting tools | HP MFP Sending Software 4.0 to 4.20 manual

4 Troubleshooting tools

This chapter discusses some of the software tools that can be used to troubleshoot problems with the HP DSS program. The following topics are covered:

●Using the Activity Log in the Configuration Utility

●Using the log for an individual device

●Understanding critical error notifications

Troubleshooting tools

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HP MFP Sending Software 4.0 to 4.20 manual Troubleshooting tools

Contents

HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Determining the search root Administration tool LDP.EXEConsole with ADSIEDIT.MSC Determining access rights 105 Troubleshooting toolsInstallation and removal Appendix HP Digital Sending Software Introduction Purpose and scope Software description Technology overview Embedded e-mail Dsmp Function Detail Compatibility Software capabilitiesFunctions available through HP DSS 1Functions available through HP DSS Fax Function Detail Authentication Remote Configuration Utility Control-panel featuresHP MFP Digital Sending Software Configuration Utility Secure e-mail AuthenticationMail capabilities Send-to-workflow capabilities Fax capabilitiesSend-to-folder capabilities Component HP DSS components2HP DSS network requirements Seats Part Number LicensingWindows interface Licenses from prior versions Hewlett-Packard limited warranty statementNode Locking Ownership HP software license termsLicense grant Part KEY Code Software description Software features Source Description Using Internet supportFinding documentation and other supporting information 1Sources of information Tool Purpose Understanding support tools2Support tools Using the e-mail feature Using the e-mail feature Email tab Configuring the e-mail feature Exchange Mail servers that function as Smtp gateways Lotus Domino Notes Verifying the Smtp gatewaySendmail Qmail Secondary e-mail Using the secondary e-mail feature Configuring secondary e-mail Using HP DSS to send secure e-mail 5The Secondary Email tab To configure secondary e-mail LAN fax Using the fax featureInternet fax Windows 2000/XP fax LANFax LAN Fax notification TimeoutConfiguring the fax feature Configuring LAN fax notification Fax tab To configure LAN fax 8Configuring Internet fax Software features To configure Internet fax To configure Windows 2000/XP fax To configure Analog embedded fax Using the send-to-folder feature Using HP DSS to send a document to a folder Send-to-folder Feature Changing the settings Configuring the send-to-folder feature 11 The Folders tab To configure the send-to-folder feature Configuring the send-to-workflow feature Using the send-to-workflow feature 12 The Workflows tab Configuring a workflow menu Configuring a workflow group To create a workflow form for a folder destination Configuring a workflow form 15 Add Prompts dialog box Software features Format Attributes 3Response format options Send to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Bind method Description Can be used by Using authentication4Authentication bind methods Ldap bind methods Windows Active Directory authentication method Methods of authentication Determining the Ldap server bind method for Windows Windows Authentication Novell authentication methods Novell Bindery configuration Ldap authenticationNovell NDS configuration Ldap authentication 23The Authentication tab Configuring Authentication To configure the Ldap server Ldap Configuration Determining the Ldap server hostname or TCP/IP address Troubleshooting authentication \ telnet 15.63.55.144 Determining the search root Determining access rights Determining the correct Ldap attributes To determine Ldap attributes using LDP.EXE Only one name appears in the Address Book Other authentication configuration issuesFirst name, last name out of order Ldap performance with dynamic Ldap addressing Clearing addresses Using address booksEffect of authentication on address book availability Adding addresses Personal distribution list Types of address booksPrivate Personal Public distribution list Using the Address Book ManagerGuest Global Replicated LDAP/ABM Importing addresses into the ABM Configuring address books Effect at the control panel Configuring Ldap directory replication6Address book synchronization Method Description To set up automatic replication of the Ldap address book Configuring personal address books To add a new device Configuring individual devicesConfiguring DSS address books Icon Description Configuring a deviceMFP list 7MFP list icons Software features Send to Email tab 27Send to Email tab in the Configure MFPs window To enable send to e-mail directly from the MFP To enable send to e-mail by using HP DSS 28Advanced E-mail Settings dialog box Advanced e-mail settings Send to Fax tab Configuring the HP DSS send-to-fax feature Option Action Configuring the MFP analog send-to-fax feature8MFP modem settings Addressing tab Software features Select Active Directory Defaults Advanced addressing settings Software features Log tab Document Size Document Type Preferences tab Properties tab 34Properties tab in the Configure Mfps window Software features Troubleshooting tools To view the activity log Using the Activity Log in the Configuration Utility Event Description Action to take Using the log for an individual device1Device log events Running Error Message Suggested Actions Understanding critical error notifications2Critical error messages Troubleshooting tools Installation and removal Network operating systems Requirements for installing HP DSSSystem requirements Supported platforms Novell NetWare support MFP firmware requirementsClient operating systems for the Address Book Manager only Upgrading from previous versions of HP DSS HP DSS CD contentsPorts Uninstalling HP DSS Installation and removal Appendix Image processing Workflow image file settings1Effects of the file settings Document type Description Mail file settings2Document type settings Accpcc Supported third-party fax programs Topcall Appendix Gateways Fax Messages Page Hewlett-Packard Development Company, L.P