features Software

NOTE Fax notification for Captaris RightFAX works slightly differently. Authentication must be enabled in HP DSS. The account name that the user specified at the device control panel (either the Windows or Novell user account name) is inserted into the .HPF file. The RightFax server uses this value to match the authenticated user to a specific RightFax user account. If this match occurs, the RightFax server sends an e-mail notification to the authenticated user’s e-mail account.

LAN Fax notification

When the LAN fax software picks up the image and envelope files and processes them, the software returns a status or notification file that tells what happened. This is called notification. Many LAN fax vendors support notification.

Notifications are not detailed or complex. They include the phone number and a status message, such as OK, FAILED, or RETRY. HP DSS looks for these status messages and uses the information to make entries into the HP DSS log file and to create the e-mail or printed notification messages.

As mentioned in the previous section, if the fax transmission is successful and the receiving fax device indicates success in the T30 communication with the LAN fax server; OR if the LAN fax server exceeds the server’s retry limit (configured in HP DSS) AND the LAN fax server supports HP’s method for fax notification, then the LAN fax server writes a notification file to the shared fax folder for each fax number dialed. These notification files have the same eight-digit name as the .TIFF and .HPF files, but different file extensions. The extension for the first notification file (the first fax number dialed) is .000, and for the second notification file (the second fax number dialed) is .001, the third notification file is .002, and so on.

HP DSS periodically looks in the shared fax folder for notification files. If it finds a file, HP DSS pulls it from the shared fax folder. Using the information that is stored in the HP DSS log, the HP DSS server sends the authenticated user an e-mail notification or prints a notification report at the MFP from which the fax was sent.

Configuring LAN fax notification

If the LAN fax product being used supports notification, a Notify button appears on the device control-panel fax home screen when the user is preparing to send the fax. The user touches this button to select the type of notification and to select whether a notification is generated for every fax sent or only when an error occurs.

Timeout

The notification timeout is the length of time that HP DSS waits before reporting a failed fax delivery. The default timeout value is two hours.

Configuring the fax feature

The HP MFP DSS Configuration Utility Fax tab controls all of the HP DSS fax settings. To configure the fax option, first select the fax delivery method from the Faxing Method drop-down list. The following options are available:

●None

●LAN Fax

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