Troubleshooting tools, 105 | HP MFP Sending Software 4.0 to 4.20

Configuring the HP DSS send-to-fax feature	77
Configuring the MFP analog send-to-fax feature	78
Addressing tab	78
Advanced addressing settings	81
Log tab	83
Preferences tab	84
Properties tab	85
4 Troubleshooting tools
Using the Activity Log in the Configuration Utility	88
Using the log for an individual device	89
Understanding critical error notifications	91
5 Installation and removal
System requirements	94
Requirements for installing HP DSS	94
Supported platforms	94
Network operating systems	94
Client operating systems (for the Address Book Manager only)	95
Novell NetWare support	95
MFP firmware requirements	95
Ports	96
HP DSS CD contents	96
Upgrading from previous versions of HP DSS	96
Uninstalling HP DSS	97
6 Appendix
Image processing	100
Workflow image file settings	100
E-mail file settings	101
Supported third-party fax programs	102
Index	105

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HP MFP Sending Software 4.0 to 4.20 manual Troubleshooting tools, Installation and removal, Appendix, 105

Contents

HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Determining the search root Administration tool LDP.EXEConsole with ADSIEDIT.MSC Determining access rights Troubleshooting tools Installation and removalAppendix 105 Introduction HP Digital Sending Software Purpose and scope Software description Technology overview Embedded e-mail Dsmp Software capabilities Functions available through HP DSS1Functions available through HP DSS Function Detail Compatibility Function Detail Authentication Fax Remote Configuration Utility Control-panel featuresHP MFP Digital Sending Software Configuration Utility Secure e-mail AuthenticationMail capabilities Send-to-workflow capabilities Fax capabilitiesSend-to-folder capabilities Component HP DSS components2HP DSS network requirements Seats Part Number LicensingWindows interface Licenses from prior versions Hewlett-Packard limited warranty statementNode Locking Ownership HP software license termsLicense grant Part KEY Code Software description Software features Using Internet support Finding documentation and other supporting information1Sources of information Source Description Tool Purpose Understanding support tools2Support tools Using the e-mail feature Using the e-mail feature Configuring the e-mail feature Email tab Mail servers that function as Smtp gateways Exchange Verifying the Smtp gateway SendmailQmail Lotus Domino Notes Using the secondary e-mail feature Secondary e-mail Using HP DSS to send secure e-mail Configuring secondary e-mail To configure secondary e-mail 5The Secondary Email tab Using the fax feature Internet faxWindows 2000/XP fax LAN fax LANFax Timeout Configuring the fax featureConfiguring LAN fax notification LAN Fax notification To configure LAN fax Fax tab To configure Internet fax 8Configuring Internet fax Software features To configure Windows 2000/XP fax Using the send-to-folder feature To configure Analog embedded fax Send-to-folder Feature Using HP DSS to send a document to a folder Configuring the send-to-folder feature Changing the settings 11 The Folders tab To configure the send-to-folder feature Using the send-to-workflow feature Configuring the send-to-workflow feature 12 The Workflows tab Configuring a workflow group Configuring a workflow menu Configuring a workflow form To create a workflow form for a folder destination 15 Add Prompts dialog box Software features 3Response format options Format Attributes Send to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Using authentication 4Authentication bind methodsLdap bind methods Bind method Description Can be used by Methods of authentication Windows Active Directory authentication method Windows Authentication Determining the Ldap server bind method for Windows Novell authentication methods Novell Bindery configuration Ldap authenticationNovell NDS configuration Ldap authentication Configuring Authentication 23The Authentication tab Ldap Configuration To configure the Ldap server Troubleshooting authentication Determining the Ldap server hostname or TCP/IP address Determining the search root \ telnet 15.63.55.144 Determining access rights To determine Ldap attributes using LDP.EXE Determining the correct Ldap attributes Other authentication configuration issues First name, last name out of orderLdap performance with dynamic Ldap addressing Only one name appears in the Address Book Using address books Effect of authentication on address book availabilityAdding addresses Clearing addresses Types of address books PrivatePersonal Personal distribution list Using the Address Book Manager GuestGlobal Replicated LDAP/ABM Public distribution list Configuring address books Importing addresses into the ABM Configuring Ldap directory replication 6Address book synchronizationMethod Description Effect at the control panel Configuring personal address books To set up automatic replication of the Ldap address book To add a new device Configuring individual devicesConfiguring DSS address books Configuring a device MFP list7MFP list icons Icon Description Software features 27Send to Email tab in the Configure MFPs window Send to Email tab To enable send to e-mail by using HP DSS To enable send to e-mail directly from the MFP Advanced e-mail settings 28Advanced E-mail Settings dialog box Send to Fax tab Configuring the HP DSS send-to-fax feature Configuring the MFP analog send-to-fax feature 8MFP modem settingsAddressing tab Option Action Software features Select Active Directory Defaults Advanced addressing settings Software features Log tab Preferences tab Document Size Document Type 34Properties tab in the Configure Mfps window Properties tab Software features Troubleshooting tools Using the Activity Log in the Configuration Utility To view the activity log Event Description Action to take Using the log for an individual device1Device log events Running Error Message Suggested Actions Understanding critical error notifications2Critical error messages Troubleshooting tools Installation and removal Requirements for installing HP DSS System requirementsSupported platforms Network operating systems Novell NetWare support MFP firmware requirementsClient operating systems for the Address Book Manager only Upgrading from previous versions of HP DSS HP DSS CD contentsPorts Uninstalling HP DSS Installation and removal Appendix Image processing Workflow image file settings1Effects of the file settings Document type Description Mail file settings2Document type settings Supported third-party fax programs Accpcc Topcall Appendix Fax Gateways Messages Page Hewlett-Packard Development Company, L.P