Understanding support tools | HP MFP Sending Software 4.0 to 4.20

Understanding support tools

The following table lists support tools that are available for HP DSS.

Table 3-2Support tools

Tool	Purpose

Windows Services	Stop and start HP DSS.

Software and device activity logs	View messages for HP DSS and the devices. See Using the Activity Log in the
	Configuration Utility and Using the log for an individual device.

Windows Event Viewer	View messages that the Windows XP or Windows 2000/2003 operating system
	generates about digital sending.

HP MFP DSS Configuration Utility	Configure the devices:
	● Enable or disable authentication and set the method.
	● Enable or disable digital sending for e-mail, fax, folder, and workflow, and
	configure all send options.
	● Change the folder that holds temporary files.
	● Find the software version number.
	● Set the administrator information and e-mail alerts.
	● Set the addressing options

HP Address Book Manager (ABM)	Change the ABM administrator password.
	Configure the destinations in the public address book.

Software features

ENWW	Understanding support tools 21

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HP MFP Sending Software 4.0 to 4.20 manual Understanding support tools, 2Support tools, Tool Purpose

Contents

HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Determining the search root Administration tool LDP.EXEConsole with ADSIEDIT.MSC Determining access rights Installation and removal Troubleshooting toolsAppendix 105 HP Digital Sending Software Introduction Purpose and scope Software description Technology overview Embedded e-mail Dsmp Functions available through HP DSS Software capabilities1Functions available through HP DSS Function Detail Compatibility Fax Function Detail Authentication Remote Configuration Utility Control-panel featuresHP MFP Digital Sending Software Configuration Utility Secure e-mail AuthenticationMail capabilities Send-to-workflow capabilities Fax capabilitiesSend-to-folder capabilities Component HP DSS components2HP DSS network requirements Seats Part Number LicensingWindows interface Licenses from prior versions Hewlett-Packard limited warranty statementNode Locking Ownership HP software license termsLicense grant Part KEY Code Software description Software features Finding documentation and other supporting information Using Internet support1Sources of information Source Description Tool Purpose Understanding support tools2Support tools Using the e-mail feature Using the e-mail feature Email tab Configuring the e-mail feature Exchange Mail servers that function as Smtp gateways Sendmail Verifying the Smtp gatewayQmail Lotus Domino Notes Secondary e-mail Using the secondary e-mail feature Configuring secondary e-mail Using HP DSS to send secure e-mail 5The Secondary Email tab To configure secondary e-mail Internet fax Using the fax featureWindows 2000/XP fax LAN fax LANFax Configuring the fax feature TimeoutConfiguring LAN fax notification LAN Fax notification Fax tab To configure LAN fax 8Configuring Internet fax Software features To configure Internet fax To configure Windows 2000/XP fax To configure Analog embedded fax Using the send-to-folder feature Using HP DSS to send a document to a folder Send-to-folder Feature Changing the settings Configuring the send-to-folder feature 11 The Folders tab To configure the send-to-folder feature Configuring the send-to-workflow feature Using the send-to-workflow feature 12 The Workflows tab Configuring a workflow menu Configuring a workflow group To create a workflow form for a folder destination Configuring a workflow form 15 Add Prompts dialog box Software features Format Attributes 3Response format options Send to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features 4Authentication bind methods Using authenticationLdap bind methods Bind method Description Can be used by Windows Active Directory authentication method Methods of authentication Determining the Ldap server bind method for Windows Windows Authentication Novell authentication methods Novell Bindery configuration Ldap authenticationNovell NDS configuration Ldap authentication 23The Authentication tab Configuring Authentication To configure the Ldap server Ldap Configuration Determining the Ldap server hostname or TCP/IP address Troubleshooting authentication \ telnet 15.63.55.144 Determining the search root Determining access rights Determining the correct Ldap attributes To determine Ldap attributes using LDP.EXE First name, last name out of order Other authentication configuration issuesLdap performance with dynamic Ldap addressing Only one name appears in the Address Book Effect of authentication on address book availability Using address booksAdding addresses Clearing addresses Private Types of address booksPersonal Personal distribution list Guest Using the Address Book ManagerGlobal Replicated LDAP/ABM Public distribution list Importing addresses into the ABM Configuring address books 6Address book synchronization Configuring Ldap directory replicationMethod Description Effect at the control panel To set up automatic replication of the Ldap address book Configuring personal address books To add a new device Configuring individual devicesConfiguring DSS address books MFP list Configuring a device7MFP list icons Icon Description Software features Send to Email tab 27Send to Email tab in the Configure MFPs window To enable send to e-mail directly from the MFP To enable send to e-mail by using HP DSS 28Advanced E-mail Settings dialog box Advanced e-mail settings Send to Fax tab Configuring the HP DSS send-to-fax feature 8MFP modem settings Configuring the MFP analog send-to-fax featureAddressing tab Option Action Software features Select Active Directory Defaults Advanced addressing settings Software features Log tab Document Size Document Type Preferences tab Properties tab 34Properties tab in the Configure Mfps window Software features Troubleshooting tools To view the activity log Using the Activity Log in the Configuration Utility Event Description Action to take Using the log for an individual device1Device log events Running Error Message Suggested Actions Understanding critical error notifications2Critical error messages Troubleshooting tools Installation and removal System requirements Requirements for installing HP DSSSupported platforms Network operating systems Novell NetWare support MFP firmware requirementsClient operating systems for the Address Book Manager only Upgrading from previous versions of HP DSS HP DSS CD contentsPorts Uninstalling HP DSS Installation and removal Appendix Image processing Workflow image file settings1Effects of the file settings Document type Description Mail file settings2Document type settings Accpcc Supported third-party fax programs Topcall Appendix Gateways Fax Messages Page Hewlett-Packard Development Company, L.P