1Device log events | HP MFP Sending Software 4.0 to 4.20 specification

Using the log for an individual device

To view the event log for an individual MFP or digital sender, open the HP MFP DSS Configuration program and click the MFP Configuration tab. Select a device in the device list, and then click Configure MFP. Click the Log tab to see the activity log for the selected device.

The following messages might appear in the device event log. The log entries are saved in an .XML file on the device hard disk.

Table 4-1Device log events

Event	Description	Action to take

Address Book Check	The address book database was	None
	checked for corruption.

Address Book Clear Event	An address book has been cleared by	None
	using the Address Book Manager
	(ABM).

Address Book Export	An address book was exported by	None
	using the ABM.

Address Book Import	An address book was imported by	None
	using the ABM.

Authentication Failure	A user was unable to authenticate at	● The user should attempt to log in
	the device.	again.
		● If the login still fails, verify the
		settings on the Authentication
		tab of the HP MFP DSS
		Configuration Utility. Click Test to
		test the settings.
		● Turn the device off and then on
		again.
		● Restart the HP DSS service.

Communication Protocol Error	An error occurred while communicating	● Turn the device off and then on
Protocol Version Error	with the device.	again.
Protocol Version Error		● Verify that the latest version of the
		● Verify that the latest version of the
		HP DSS service is installed. (See
		www.hp.com/support/dss)
		If the problem persists, contact an
		HP-authorized service representative.

Database Access Error	A database corruption error has	● Check the Windows system log
	occurred.	for disk errors.
		● Restart the HP DSS service.
		● Delete the database directory (the
		\DB directory within the HP DSS
		program directory) and restart the
		HP DSS service.

Troubleshooting tools

ENWW	Using the log for an individual device 89

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HP MFP Sending Software 4.0 to 4.20 manual Using the log for an individual device, 1Device log events

Contents

HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Console with ADSIEDIT.MSC Determining access rights Administration tool LDP.EXEDetermining the search root Installation and removal Troubleshooting toolsAppendix 105 HP Digital Sending Software Introduction Purpose and scope Software description Technology overview Embedded e-mail Dsmp Functions available through HP DSS Software capabilities1Functions available through HP DSS Function Detail Compatibility Fax Function Detail Authentication HP MFP Digital Sending Software Configuration Utility Control-panel featuresRemote Configuration Utility Mail capabilities AuthenticationSecure e-mail Send-to-folder capabilities Fax capabilitiesSend-to-workflow capabilities 2HP DSS network requirements HP DSS componentsComponent Windows interface LicensingSeats Part Number Node Locking Hewlett-Packard limited warranty statementLicenses from prior versions License grant HP software license termsOwnership Part KEY Code Software description Software features Finding documentation and other supporting information Using Internet support1Sources of information Source Description 2Support tools Understanding support toolsTool Purpose Using the e-mail feature Using the e-mail feature Email tab Configuring the e-mail feature Exchange Mail servers that function as Smtp gateways Sendmail Verifying the Smtp gatewayQmail Lotus Domino Notes Secondary e-mail Using the secondary e-mail feature Configuring secondary e-mail Using HP DSS to send secure e-mail 5The Secondary Email tab To configure secondary e-mail Internet fax Using the fax featureWindows 2000/XP fax LAN fax LANFax Configuring the fax feature TimeoutConfiguring LAN fax notification LAN Fax notification Fax tab To configure LAN fax 8Configuring Internet fax Software features To configure Internet fax To configure Windows 2000/XP fax To configure Analog embedded fax Using the send-to-folder feature Using HP DSS to send a document to a folder Send-to-folder Feature Changing the settings Configuring the send-to-folder feature 11 The Folders tab To configure the send-to-folder feature Configuring the send-to-workflow feature Using the send-to-workflow feature 12 The Workflows tab Configuring a workflow menu Configuring a workflow group To create a workflow form for a folder destination Configuring a workflow form 15 Add Prompts dialog box Software features Format Attributes 3Response format options Send to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features 4Authentication bind methods Using authenticationLdap bind methods Bind method Description Can be used by Windows Active Directory authentication method Methods of authentication Determining the Ldap server bind method for Windows Windows Authentication Novell authentication methods Novell NDS configuration Ldap authenticationNovell Bindery configuration Ldap authentication 23The Authentication tab Configuring Authentication To configure the Ldap server Ldap Configuration Determining the Ldap server hostname or TCP/IP address Troubleshooting authentication \ telnet 15.63.55.144 Determining the search root Determining access rights Determining the correct Ldap attributes To determine Ldap attributes using LDP.EXE First name, last name out of order Other authentication configuration issuesLdap performance with dynamic Ldap addressing Only one name appears in the Address Book Effect of authentication on address book availability Using address booksAdding addresses Clearing addresses Private Types of address booksPersonal Personal distribution list Guest Using the Address Book ManagerGlobal Replicated LDAP/ABM Public distribution list Importing addresses into the ABM Configuring address books 6Address book synchronization Configuring Ldap directory replicationMethod Description Effect at the control panel To set up automatic replication of the Ldap address book Configuring personal address books Configuring DSS address books Configuring individual devicesTo add a new device MFP list Configuring a device7MFP list icons Icon Description Software features Send to Email tab 27Send to Email tab in the Configure MFPs window To enable send to e-mail directly from the MFP To enable send to e-mail by using HP DSS 28Advanced E-mail Settings dialog box Advanced e-mail settings Send to Fax tab Configuring the HP DSS send-to-fax feature 8MFP modem settings Configuring the MFP analog send-to-fax featureAddressing tab Option Action Software features Select Active Directory Defaults Advanced addressing settings Software features Log tab Document Size Document Type Preferences tab Properties tab 34Properties tab in the Configure Mfps window Software features Troubleshooting tools To view the activity log Using the Activity Log in the Configuration Utility 1Device log events Using the log for an individual deviceEvent Description Action to take Running 2Critical error messages Understanding critical error notificationsError Message Suggested Actions Troubleshooting tools Installation and removal System requirements Requirements for installing HP DSSSupported platforms Network operating systems Client operating systems for the Address Book Manager only MFP firmware requirementsNovell NetWare support Ports HP DSS CD contentsUpgrading from previous versions of HP DSS Uninstalling HP DSS Installation and removal Appendix 1Effects of the file settings Workflow image file settingsImage processing 2Document type settings Mail file settingsDocument type Description Accpcc Supported third-party fax programs Topcall Appendix Gateways Fax Messages Page Hewlett-Packard Development Company, L.P