Software features
Finding documentation and other supporting information
The following table outlines the source for, and description of, the information that is available about issues that can arise when using HP DSS.
Table 3-1 Sources of information
Source | Description |
|
|
HP MFP DSS Support Guide | This guide is located on the HP DSS CD and installed with Version 3.5.45 or later. |
|
|
HP MFP DSS User Guide | This guide is located on the HP DSS CD. It provides basic information about how |
| to use the |
|
|
MFP online Help system | MFPs feature an online Help system that provides instructions for resolving |
| common problems. To use Help, press ? on the control panel. |
|
|
The activity log is a record of digital sending and is probably the best tool for | |
| troubleshooting. It contains information, warning, and error messages that can |
| help resolve problems. It also provides access to the embedded Web server |
| event log for MFPs. |
| Two logs can be viewed: |
| ● The HP MFP DSS Configuration Utility Log tab shows general log |
| messages for HP DSS. |
| ● In the MFP Configuration section of the Configuration Utility, a second Log |
| tab shows log messages that are specific to the selected MFP device. |
| See Using the Activity Log in the Configuration Utility and Using the log for an |
| individual device for more information. In addition, see the Help file for the |
| HP MFP Digital Sending Software Configuration Utility for a list of messages and |
| recommended actions. |
|
|
Windows Event Viewer messages | The Event Viewer shows a record of the startup procedure for the HP DSS that is |
| running on the Windows server. |
|
|
Messages appear on the device control panel to report | |
|
|
HP MFP DSS Configuration Utility | Messages appear in the HP MFP DSS Configuration Utility when problems occur. |
messages |
|
|
|
Alert notifications | |
| Help file for the HP MFP DSS Configuration Utility explains how to do this. See |
| Understanding critical error notifications for more information. |
|
|
Using Internet support
Information about the software and all documentation can be found at the following Web site:
www.hp.com/support/dss
20 Chapter 3 Software features | ENWW |
