Understanding critical error notifications

Select the Notify administrator of critical error check box on the General tab of the HP MFP DSS Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these e-mail messages reads: HP MFP Digital Sending Software – Critical Error Notification. The e-mail message body reads as follows: “The HP MFP Digital Sending Software server [server TCP/ IP] incurred a critical error [error message]. This error might require administrative action.”

Table 4-2 Critical error messages lists some of the critical-error messages that might be sent.

Table 4-2Critical error messages

Error Message

Suggested Actions

 

 

Insufficient disk space to allow job

Check available disk space on the HP DSS server. In some

 

high-usage environments where numerous devices are

 

configured in HP DSS, several gigabytes of free disk space

 

might be required during peak usage periods. An HP DSS

 

server cannot support more than 250 MFPs or digital

 

senders.

 

 

Firmware has not been upgraded on device

This message should be seen only when older MFPs are

 

managed by HP DSS. Remove the device from the

 

configuration and add it back again. Select Apply to re-

 

initiate the firmware download.

 

 

A notification message was not printed on the [device TCP/

Verify that HP DSS can communicate with the device that is

IP] printer

indicated in the message.

 

 

Address Book checking terminated with a severe corruption

Call HP Support or an authorized service provider. The

indication

Address Book might need to be rebuilt.

 

 

The SMTP server didn't accept the e-mail message because

Reduce the e-mail size limit in HP DSS to a number less

it was too big

than the limit that is configured at the SMTP server.

 

 

A disk file was not downloaded to the [device IP] printer

Remove the device (indicated by the TCP/IP address) and

 

add the device back again to HP DSS.

 

 

Troubleshooting tools

ENWW

Understanding critical error notifications

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