14
3
A complete list of error codes and solutions to other types of
scanner trouble can be found in Chapter 6 of the Instructions
manual (“Troubleshooting”).
TROUBLESHOOTING
Error Code Cause and Solution
Double feed detected by document length and ultrasonic.
Check the document against the scanned image, and scan the
document again.
d06
Exx
J01
J02
Scanner internal error
Service call error. The scanner must be repaired by a service
engineer. Turn OFF the power, contact your service representative,
and notify them of the error code.
Staple detected, document transfer stopped.
Open the upper scanner and remove the document. Check to see if
the document was scanned correctly, and scan the document again.
Staple detected, document feed stopped.
Open the upper scanner and remove the document. Check to see if
the document was scanned correctly, and scan the document again.
J18 Detected a skewed document, document feed stopped.
Open the upper scanner and remove the document. Check to see if
the document was scanned correctly, and scan the document again.
P00 Document detected in the scanner when the power was
turned ON or the upper scanner was open.
Remove the document that was left in the scanner. (See p.11)
P02 Detected a document that is longer than the document that
is set.
Open the scanner and remove the document. Check to see if the
document was scanned correctly, and scan the document again.
P03 Detected a document that is shorter than the document that
is set.
Open the scanner and remove the document. Check to see if the
document was scanned correctly, and scan the document again.