7 Troubleshooting
This section contains solutions for common problems with the scanner.
•Scanner error codes
•Scanner initialization or hardware problems
•Scanner operation problems
•Scanner buttons are not working correctly
•Scanner paper path problems
•Contact HP Support
For additional troubleshooting, see the help for the HP scanning program that you are using. For more information, see Where to get additional information.
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code | Description | |
|
| |
Error 02 SDRAM Error | Press the Power switch to the off position. Wait 30 seconds, and | |
| then press the Power switch to the on position. If the message is | |
| still displayed, contact HP Support. | |
Error 03 USB Error | 1. | Check the USB connection between the scanner and the |
|
| computer. |
| 2. | Use the Windows Device Manager tool to verify that the |
|
| computer recognizes the scanner. |
|
| The Windows Device Manager tool is available on the |
|
| Hardware tab of the Systems tool in the Control Panel. |
| 3. | If the computer does not recognize the scanner, uninstall and |
|
| then reinstall the scanner software. |
| 4. | If the problem persists, contact HP Support. |
|
| |
Error 04 Paper Jam | A document feeder paper jam has been detected. Open the hatch | |
| and clear the jam. | |
|
| |
Error 08 Hatch Open | The hatch on the document feeder is open or not securely latched. | |
| Please close the hatch by pressing until you hear a click, and then | |
| rescan. | |
|
| |
Error 09 NVRAM ACCESS | Press the Power switch to the off position. Wait 30 seconds, and | |
Error | then press the Power switch to the on position. If the message is | |
| still displayed, contact HP Support. | |
|
| |
Error 10 Motor Fail | Press the Power switch to the off position. Wait 30 seconds, and | |
| then press the Power switch to the on position. If the message is | |
| still displayed, contact HP Support. | |
|
| |
Error 18 Multipick Error | The scanner detected that more than one page at a time was fed | |
| through the scanner. Follow these steps to resolve the error: | |
| 1. | Remove the paper from the document feeder. |
| 2. | Sort through the stack to make sure the sheets are not stuck |
|
| together. |
28 Troubleshooting
