Clean the feed roller

24

 

Replace the feed roller and separation pad

26

7

Troubleshooting

 

 

Scanner error codes

28

 

Scanner initialization or hardware problems

29

 

Scanner does not start

29

 

Scanner has stopped working correctly

30

 

Scanner operation problems

30

 

Scanner will not turn on

31

 

Scanner lamp stays on

31

 

Scanner does not scan right away

31

 

Scanner scans only one side of a double-sided page

31

 

Scanned image is fuzzy

31

 

Scanned pages are out of order at the scan destination

31

 

Scanner is scanning items very slowly

31

 

The scan is completely black or completely white

32

 

Scanned images are not straight

32

 

Vertical white stripes appear on the printed page

32

 

Scan files are too large

32

 

Scanner buttons are not working correctly

32

 

Buttons do not work

32

 

An unexpected program opens when a button is pressed

33

 

Wrong HP Smart Document Scan Software profile is used when a button is

 

 

pressed

33

 

Scanner paper path problems

33

 

Paper jamming, skewing, misfeeds, or multiple-page feeds

34

 

Paper does not feed from the scanner

34

 

The bottom of the scanned image is cut off

34

 

The scanned images have streaks or scratches

35

 

An item loaded in the scanner jams repeatedly

35

 

Clear jams from the scanner paper path

35

 

Contact HP Support

36

8

Advanced technical features

 

 

Long pages

37

 

Scanner hardware compression

37

 

Color dropout

38

 

Misfeed (Multipick) Detection

38

Index

39

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HP N7000 Document manual Troubleshooting, Advanced technical features