Lexmark 496, 696, 896 manual Gray background on prints, Troubleshooting 336

Troubleshooting		336
Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aMake sure the size of the paper loaded in the tray matches the fuser type.

Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper.

bResend the print job.

Do compressed images still appear?
Step 2		The problem is solved. Contact customer
a	Replace the fuser. For more information on installing the fuser, see	support.
	the instruction sheet that came with the part.
b	Resend the print job.

Do compressed images still appear?

Gray background on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the Quality Menu on the printer control panel, decrease the toner darkness.

Note: 8 is the factory default setting.

bResend the print job.

Did the gray background disappear from the prints?

Step 2 The problem is solved. Go to step 3.

Reinstall the imaging unit and the toner cartridge.

aRemove the toner cartridge.

bRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

cInstall the imaging unit, and then the cartridge.

dResend the print job.

Did the gray background disappear from the prints?