Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 496, 696, 896 manual ‑page jam, open mailbox rear door. Leave paper in bin yy.xx

Models: 696 496 896

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Page 291

Clearing jams

291

2Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

3Reload paper into the multipurpose feeder.

4Slide the paper guide until it rests lightly against the edge of the paper.

5From the printer control panel, touch Done to clear the message and continue printing.

[x]‑page jam, open mailbox rear door. Leave paper in bin. [4yy.xx]

1Open the rear mailbox door, firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.

Image 291

Lexmark 496, 696, 896 manual ‑page jam, open mailbox rear door. Leave paper in bin yy.xx

Contents

September Users Guide Contents Loading paper and specialty media Paper and specialty media guidePrinting 100 Scanning 152 Copying 108Mailing 120 Faxing 127 Saving money and the environment 241 Securing the printer 247Maintaining the printer 251 Troubleshooting 300 Managing the printer 269Clearing jams 272 Index 385 368 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Basic model Printer configurations Configured model Understanding the basic functions of the scannerHardware option Alternative hardware option You can use the ADF or the scanner glass to scan documents Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the printer Finding the IP address of the computer For Macintosh users Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Finding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to Network Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Windows Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Open the printers folder For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Networking Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading the 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media Loading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Loading the 2100‑sheet tray Pull out the tray Adjust the width and length guides Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feeder Loading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Click Settings Paper Menu Custom Types Assigning a custom paper typePaper Menu Custom Types Paper and specialty media guide Using specialty mediaTips on using card stock Tips on using envelopes Tips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper types and weights supported by the printer Executive Letter Legal Folio Oficio Statement Universal Supported paper sizesPaper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex Tray Feeder Supported paper types and weights Rough/cotton Colored paperLight paper Heavy paper Printing forms Adjusting toner darknessPrinting Printing forms and a document Adjust the setting, and then touch Submit Click Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then click Submit Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive Printing from a flash drivePrinting 102 Supported flash drives and file types Printing 103Recommended flash drives File type Printing 104 Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobs Modifying confidential print settings Printing information pages Canceling a print job Printing 107 Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Creating a copy shortcut using the printer control panel Copying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Copy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy It Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copiesCollated Not collated Between Copies Between Jobs Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job Copy Advanced Options Separator Sheets Placing information on copies Placing a header or footer on pagesPlacing an overlay message on each Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Sides Duplex ContentScale Darkness Save As Shortcut Using the advanced options Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings Mailing 122 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Resolution Send AsMailing 125 Scan Preview Setup Setting up the printer to fax FaxingFaxing 127 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Faxing 129 Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Tips for this setupFaxing 130 To connect Connected to different wall jacks Faxing 131 To connect Faxing 133 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 135 Faxing 136 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 139 Connecting the printer to a non‑RJ‑11 wall jack Faxing 140 Connecting the printer to a wall jack in Germany Faxing 141 Connect the printer to any of the N ports Faxing 142 Connecting to a distinctive ring serviceSetting the outgoing fax name and number Settings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call Log Holding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxes Forwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax options This option lets you send a fax at a later time or date Delayed Send Faxing 151 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning 154 Scanning to an FTP address using a shortcut numberScanning an FTP using the address book Scanning to a computer or flash drive Scanning to a computer using the Embedded Web Server Scanning 155Click Scan Profile Create Scan Profile Click Next Close Setting up Scan to ComputerScanning to a flash drive Scanning 156 Understanding the scan options This option lets you type a file name for the scan imageThis option lets you set the output type for the scan image Content Scanning 159 Understanding the printer m enus Menus listUnderstanding the printer menus 160 Understanding the printer menus 161 Default Source menuConfigure MP menu Paper menu Tray x Type Paper Size/Type menuUnderstanding the printer menus 162 Tray x Size Understanding the printer menus 163 MP Feeder SizeMP Feeder Type Manual Envelope Size Understanding the printer menus 164Manual Paper Size Manual Paper Type Substitute Size menu Paper Texture menuUnderstanding the printer menus 165 Understanding the printer menus 166 Understanding the printer menus 167 Paper Weight menu Understanding the printer menus 168 Understanding the printer menus 169 Paper Loading menu Use Custom Name Custom Types menuCustom Names menu Understanding the printer menus 170 Custom Scan Size Custom Scan Sizes menuCustom Bin Names menu Understanding the printer menus 171 Universal Setup menu Bin Setup menuUnderstanding the printer menus 172 Assign Type/Bin Configure BinsUnderstanding the printer menus 173 Overflow Bin Reports menu Reports menuUnderstanding the printer menus 174 Understanding the printer menus 175 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 176 Understanding the printer menus 177 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 178 IPv6 menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup Wireless Understanding the printer menus 180 AppleTalk menu Standard USB menu Understanding the printer menus 181USB Buffer ENA Netmask Parallel x menuUnderstanding the printer menus 182 ENA Address Understanding the printer menus 183 Parallel BufferAdvanced Status Protocol Parallel ModeSerial x menu Understanding the printer menus 184 Serial Buffer Understanding the printer menus 185 Data Bits Understanding the printer menus 186Robust XON Baud Understanding the printer menus 187 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 188 Security Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login Restrictions Understanding the printer menus 190 Confidential Print menu Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 191 Understanding the printer menus 192 Set Date/Time menu Settings menu General Settings menuUnderstanding the printer menus 193 ADF Loaded Beep Quiet ModeRun Initial setup Understanding the printer menus 194 Scan to PC Port Range Understanding the printer menus 195Keyboard Paper Sizes Displayed Information Understanding the printer menus 196 Time Format Understanding the printer menus 197Home screen customization Date Format Understanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Hibernate Timeout on Connection Error Recovery Print RecoveryUnderstanding the printer menus 201 Understanding the printer menus 202 Copy Settings menu Understanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 Understanding the printer menus 206 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 207 Fax Cover Fax Send SettingsResolution Understanding the printer menus 208 Dial Prefix Understanding the printer menus 209 Understanding the printer menus 210 Understanding the printer menus 211 Fax Receive Settings Understanding the printer menus 212 Understanding the printer menus 213 Fax Log Settings Understanding the printer menus 214 ‑mail Settings menuSpeaker Settings Answer On Format Understanding the printer menus 215 Orientation Understanding the printer menus 216 Understanding the printer menus 217 FTP Settings menu Understanding the printer menus 218Use cc/bcc Understanding the printer menus 219 Understanding the printer menus 220 File Name Understanding the printer menus 221 Scan Settings Flash Drive menuUnderstanding the printer menus 222 Understanding the printer menus 223 Understanding the printer menus 224 Print Settings Understanding the printer menus 225Copies Understanding the printer menus 226 Print Settings Setup menuUnderstanding the printer menus 227 Resource Save Understanding the printer menus 228Print Area Download Target Understanding the printer menus 229 Finishing menu Staple Job Understanding the printer menus 230Separator Source Paper Saver Orientation Understanding the printer menus 231 Quality menu Understanding the printer menus 232 Job Accounting menu Understanding the printer menus 233 Utilities menu Understanding the printer menus 234 XPS menu PostScript menu PCL Emul menuUnderstanding the printer menus 235 Symbol Set PCL Emulation SettingsUnderstanding the printer menus 236 Tray Renumber Understanding the printer menus 237 Scale Html menuUnderstanding the printer menus 238 Font Size Menu item Description Help menuImage menu Understanding the printer menus 239 Understanding the printer menus 240 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Saving money and the environment 243 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Securing the printer 250 Finding printer security information Maintaining the printer 251 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 252 Cleaning the scanner glassPage Emptying the hole punch box Close the scanner coverPull out the hole punch box Empty the container Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Estimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering a maintenance kit Ordering supplies Ordering an imaging unit Lexmark Return Program fuser maintenance kit typeLexmark regular fuser maintenance kit type Lexmark ADF maintenance kit Storing supplies Ordering staple cartridgesMaintaining the printer 258 Replacing supplies Replacing the toner cartridgeMaintaining the printer 259 Page Page Maintaining the printer 262 Replacing the imaging unitPage Page Page Maintaining the printer 266 Replacing a staple cartridge Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Managing the printer 271 Restoring factory default settings Clearing jams 272 Clearing jamsAvoiding jams Load paper properlyPage Clearing jams 274 Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Area name Printer control panel message What to do Clearing jams 277 ‑page jam, lift front cover to remove cartridgePage Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page Clearing jams 294 ‑page jam, open automatic feeder top cover y.xxPage Page Page Page Page Understanding the printer messages Troubleshooting Close finisher side door Troubleshooting 301Check tray x connection Close door or insert cartridge Complex page, some data may not have printed Close top access coverConfiguration change, some held jobs were not restored Close front door Fax partition inoperative. Contact system administrator Disk full, scan job canceledError reading USB drive. Remove USB Error reading USB hub. Remove hub Imaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Insert hole punch box Install binIncompatible tray x Incorrect paper size, open paper source Insufficient memory to collate job Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operation Load paper source with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deleted Load Manual Feeder with paper size paper orientation Troubleshooting 308Load Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientation Memory full, cannot print faxes Load staples Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNetwork x software error Memory full, cannot send faxes Paper changes needed Parallel port x disabled Remove defective disk Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Reattach bins x y Remove paper from linked set bin name Remove packaging material, area nameRemove paper from all bins Remove paper from bin Printer and toner cartridge regions Troubleshooting 314Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Replace unsupported imaging unit 32.xy Restore held jobs?Replace separator pad Replace unsupported cartridge 32.xy Scan document too long Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial option x error Standard USB port disabled Serial port x disabledSome held jobs were not restored Standard network software error Too many trays attached Too many disks installedToo many flash options installed Unsupported camera mode, unplug camera and change mode Unsupported disk Solving printer problemsUSB port x disabled Weblink server not set up. Contact system administrator Action Yes Basic printer problemsTroubleshooting 320 Printer is not responding Printer display is blank Troubleshooting 321 Cannot detect internal option Hardware and internal option problemsTroubleshooting 322 Action Yes Step Problem is solved Go to step Internal Solutions Port does not operate correctly Tray problemsTroubleshooting 323 USB/parallel interface card does not operate correctly Troubleshooting 324 Jammed pages are not reprinted Paper feed problemsTroubleshooting 325 Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 326 Envelope seals when printing Error message about reading the flash drive appearsTroubleshooting 327 Job prints from the wrong tray or on the wrong paper Troubleshooting 328Step Problem is solved. Go to step Incorrect characters print Large jobs do not collate Troubleshooting 329 Click File Print Advanced Print As Image OK OK Troubleshooting 330Printing slows down Print jobs do not print Troubleshooting 331 Troubleshooting 332 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Unexpected page breaks occur Troubleshooting 333Settings General Settings Timeouts Tray linking does not work Clipped pages or images Print quality problemsTroubleshooting 334 Characters have jagged or uneven edges Compressed images appear on prints Troubleshooting 335 Gray background on prints Troubleshooting 336 Horizontal voids appear on prints Troubleshooting 337 Incorrect margins on prints Troubleshooting 338 Troubleshooting 339 Paper curlPrinter is printing blank pages Printer is printing solid black pages Troubleshooting 340 Print irregularities Troubleshooting 341 Print is too dark Troubleshooting 342 Troubleshooting 343 Print is too light Troubleshooting 344 Repeating defects appear on prints Troubleshooting 345 Troubleshooting 346 Shadow images appear on printsSkewed print Streaked horizontal lines appear on prints Troubleshooting 347 Streaked vertical lines appear on prints Troubleshooting 348 Toner fog or background shading appears on prints Troubleshooting 349 Troubleshooting 350 Toner rubs offToner specks appear on prints Vertical voids appear on prints Troubleshooting 351Transparency print quality is poor Uneven print density Troubleshooting 352 Solving copy problems Troubleshooting 353 Copier does not respondPartial document or photo copies Troubleshooting 354 Poor copy qualityAdvanced Options Advanced Imaging Sharpness select a lower Scanner unit does not close Solving fax problems Troubleshooting 356 Caller ID is not shownCannot send or receive a fax Troubleshooting 357 Can receive but not send faxes Troubleshooting 358 359 Yes Problem is solved Go to step Received fax has poor print quality Fax and e-mail functions are not set upTroubleshooting 360 Settings General Settings Run initial setup Yes Solving scanner problems Troubleshooting 361Click Settings Fax Settings Analog Fax Setup Poor scanned image quality Troubleshooting 362Cannot scan from a computer Partial document or photo scans Troubleshooting 363 Scan job was not successfulStep Change the file name. Go to step Troubleshooting 364 Stamp or OverwriteExisting file check box Scanner does not respond Troubleshooting 365 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 366 Mail Troubleshooting 367Contacting customer support Tech Library September Product informationEdition notice 368 369 Trademarks Meter average sound pressure, dBA Licensing noticesNoise emission levels 370 Product disposal Static sensitivity notice371 372 Temperature informationLaser notice Laser advisory label Hibernate Mode Power consumptionProduct power consumption Sleep Mode Radio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 375 Regulatory notices for telecommunication terminal equipment 376 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 379 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 380 Limited warranty Lexmark International, Inc., Lexington, KY381 Limited warranty service Extent of limited warranty382 383 Patent acknowledgmentLimitation of liability Additional rights 384 Numerics Symbols2100‑sheet tray loading 74 550‑sheet tray installing IndexPage Page FTP Page Page Page Page Page Page