Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 496, 696, 896 manual Managing the printer 269, Clearing jams 272, Troubleshooting 300

Models: 696 496 896

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Contents	6
Ordering staple cartridges	258
Storing supplies	258
Replacing supplies	259
Replacing the toner cartridge	259
Replacing the imaging unit	262
Replacing a staple cartridge	266
Moving the printer	267
Before moving the printer	267
Moving the printer to another location	268
Shipping the printer	268
Managing the printer	269
Finding advanced networking and administrator information	269
Checking the virtual display	269
Setting up e‑mail alerts	269
Viewing reports	269
Configuring supply notifications from the Embedded Web Server	270
Restoring factory default settings	271
Clearing jams	272
Avoiding jams	272
Understanding jam messages and locations	275
[x]‑page jam, lift front cover to remove cartridge. [200–201]	277
[x]‑page jam, open upper rear door. [202]	281
[x]‑page jam, open upper and lower rear door. [231–234]	283
[x]‑page jam, remove standard bin jam. [203]	287
[x]‑page jam, remove tray 1 to clear duplex. [235–239]	288
[x]‑page jam, open tray [x]. [24x]	289
[x]‑page jam, clear manual feeder. [250]	290
[x]‑page jam, open mailbox rear door. Leave paper in bin. [4yy.xx]	291
[x]‑page jam, open automatic feeder top cover. [28y.xx]	294
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	295
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	296
Troubleshooting	300
Understanding the printer messages	300
Solving printer problems	319
Solving print problems	326

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Lexmark 496, 696, 896 manual Managing the printer 269, Clearing jams 272, Troubleshooting 300

Contents

Users Guide September Contents Loading paper and specialty media Paper and specialty media guidePrinting 100 Faxing 127 Copying 108Mailing 120 Scanning 152 Saving money and the environment 241 Securing the printer 247Maintaining the printer 251 Troubleshooting 300 Managing the printer 269Clearing jams 272 368 Index 385 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Printer configurations Basic model Configured model Understanding the basic functions of the scannerHardware option Alternative hardware option Using the scanner glass Using the ADF and scanner glassUsing the ADF You can use the ADF or the scanner glass to scan documents Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Features Feature Description Using the touch-screen buttons Arrows View a list of options Copy It Print a copy Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFinding the IP address of the printer For Windows users Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization For Macintosh users Activating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Open the printers folder Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Windows Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Connecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Click Properties Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 550‑sheet tray Loading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Pull out the tray Adjust the width and length guides Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Loading the multipurpose feeder Pull down the multipurpose feeder door Loading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Click Settings Paper Menu Custom Types Assigning a custom paper typePaper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guide Tips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Tray Feeder Supported paper sizesPaper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex Executive Letter Legal Folio Oficio Statement Universal Supported paper types and weights Heavy paper Colored paperLight paper Rough/cotton Printing forms and a document Adjusting toner darknessPrinting Printing forms Settings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then click Submit Adjust the setting, and then touch Submit Printing from a flash drive Printing from a flash drivePrinting 102 Supported flash drives and file types Printing 103Recommended flash drives File type Printing confidential and other held jobs Printing confidential and other held jobsStoring print jobs in the printer Printing 104 Modifying confidential print settings Canceling a print job Printing information pages Printing 107 Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Creating a copy shortcut using the printer control panel Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizes Copy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy It Adjusting copy quality Reducing or enlarging copies Collating copies Placing separator sheets between copiesCollated Not collated Copy Advanced Options Separator Sheets Copying multiple pages onto a single sheetCreating a custom copy job Between Copies Between Jobs Between Pages Off Placing information on copies Placing a header or footer on pagesPlacing an overlay message on each Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy from Darkness ContentScale Sides Duplex Using the advanced options Save As Shortcut Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Click Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 122 Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Send AsMailing 125 Setup Scan Preview Setting up the printer to fax FaxingFaxing 127 Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Faxing 129 To connect Tips for this setupFaxing 130 Connected to the same telephone wall jack Faxing 131 Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Faxing 133 Scenario 3 VoIP telephone service Faxing 135 Setup 1 Printer is connected directly to a cable modem Faxing 136Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 139 Connecting the printer to a wall jack in Germany Faxing 140 Faxing 141 Connect the printer to any of the N ports Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Faxing 142 Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a fax Delayed Send This option lets you send a fax at a later time or date Faxing 151 Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to a computer or flash drive Scanning to an FTP address using a shortcut numberScanning an FTP using the address book Scanning 154 Scanning to a computer using the Embedded Web Server Scanning 155Click Scan Profile Create Scan Profile Scanning 156 Setting up Scan to ComputerScanning to a flash drive Click Next Close Understanding the scan options This option lets you type a file name for the scan imageThis option lets you set the output type for the scan image Content Scanning 159 Understanding the printer m enus Menus listUnderstanding the printer menus 160 Paper menu Default Source menuConfigure MP menu Understanding the printer menus 161 Tray x Size Paper Size/Type menuUnderstanding the printer menus 162 Tray x Type Understanding the printer menus 163 MP Feeder SizeMP Feeder Type Manual Paper Type Understanding the printer menus 164Manual Paper Size Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding the printer menus 165 Understanding the printer menus 166 Paper Weight menu Understanding the printer menus 167 Understanding the printer menus 168 Paper Loading menu Understanding the printer menus 169 Understanding the printer menus 170 Custom Types menuCustom Names menu Use Custom Name Understanding the printer menus 171 Custom Scan Sizes menuCustom Bin Names menu Custom Scan Size Universal Setup menu Bin Setup menuUnderstanding the printer menus 172 Overflow Bin Configure BinsUnderstanding the printer menus 173 Assign Type/Bin Reports menu Reports menuUnderstanding the printer menus 174 Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 175 Understanding the printer menus 176 TCP/IP menu To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 177 Understanding the printer menus 178 Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to IPv6 menu AppleTalk menu Understanding the printer menus 180 Standard USB menu Understanding the printer menus 181USB Buffer ENA Address Parallel x menuUnderstanding the printer menus 182 ENA Netmask Understanding the printer menus 183 Parallel BufferAdvanced Status Understanding the printer menus 184 Parallel ModeSerial x menu Protocol Understanding the printer menus 185 Serial Buffer Baud Understanding the printer menus 186Robust XON Data Bits Smtp Setup menu Understanding the printer menus 187 Edit Security Setups menu Security menuUnderstanding the printer menus 188 Login Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset Jumper Confidential Print menu Understanding the printer menus 190 Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 191 Set Date/Time menu Understanding the printer menus 192 Settings menu General Settings menuUnderstanding the printer menus 193 Understanding the printer menus 194 Quiet ModeRun Initial setup ADF Loaded Beep Paper Sizes Understanding the printer menus 195Keyboard Scan to PC Port Range Understanding the printer menus 196 Displayed Information Date Format Understanding the printer menus 197Home screen customization Time Format Understanding the printer menus 198 Understanding the printer menus 199 Hibernate Timeout on Connection Understanding the printer menus 200 Error Recovery Print RecoveryUnderstanding the printer menus 201 Copy Settings menu Understanding the printer menus 202 Understanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 206 Understanding the printer menus 207 Understanding the printer menus 208 Fax Send SettingsResolution Fax Cover Understanding the printer menus 209 Dial Prefix Understanding the printer menus 210 Fax Receive Settings Understanding the printer menus 211 Understanding the printer menus 212 Fax Log Settings Understanding the printer menus 213 Answer On ‑mail Settings menuSpeaker Settings Understanding the printer menus 214 Understanding the printer menus 215 Format Understanding the printer menus 216 Orientation Understanding the printer menus 217 FTP Settings menu Understanding the printer menus 218Use cc/bcc Understanding the printer menus 219 Understanding the printer menus 220 Understanding the printer menus 221 File Name Scan Settings Flash Drive menuUnderstanding the printer menus 222 Understanding the printer menus 223 Understanding the printer menus 224 Print Settings Understanding the printer menus 225Copies Understanding the printer menus 226 Print Settings Setup menuUnderstanding the printer menus 227 Download Target Understanding the printer menus 228Print Area Resource Save Finishing menu Understanding the printer menus 229 Paper Saver Orientation Understanding the printer menus 230Separator Source Staple Job Quality menu Understanding the printer menus 231 Job Accounting menu Understanding the printer menus 232 Utilities menu Understanding the printer menus 233 XPS menu Understanding the printer menus 234 PostScript menu PCL Emul menuUnderstanding the printer menus 235 Symbol Set PCL Emulation SettingsUnderstanding the printer menus 236 Understanding the printer menus 237 Tray Renumber Font Size Html menuUnderstanding the printer menus 238 Scale Understanding the printer menus 239 Help menuImage menu Menu item Description Understanding the printer menus 240 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Click Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energy Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 243 Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings General Settings Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard disk Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Securing the printer 250 Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 251 Cleaning the scanner glass Maintaining the printer 252Page Emptying the hole punch box Close the scanner coverPull out the hole punch box Empty the container Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Ordering supplies Using genuine Lexmark parts and suppliesOrdering a maintenance kit Estimated number of remaining pages Lexmark ADF maintenance kit Lexmark Return Program fuser maintenance kit typeLexmark regular fuser maintenance kit type Ordering an imaging unit Storing supplies Ordering staple cartridgesMaintaining the printer 258 Replacing supplies Replacing the toner cartridgeMaintaining the printer 259 Page Page Replacing the imaging unit Maintaining the printer 262Page Page Page Replacing a staple cartridge Maintaining the printer 266 Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Managing the printer 271 Load paper properly Clearing jamsAvoiding jams Clearing jams 272Page Allow the paper to enter the optional mailbox bins properly Clearing jams 274 Understanding jam messages and locations Use recommended paper Area name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 277Page Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 294Page Page Page Page Page Troubleshooting Understanding the printer messages Close door or insert cartridge Troubleshooting 301Check tray x connection Close finisher side door Close front door Close top access coverConfiguration change, some held jobs were not restored Complex page, some data may not have printed Error reading USB hub. Remove hub Disk full, scan job canceledError reading USB drive. Remove USB Fax partition inoperative. Contact system administrator Imaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xy Incorrect paper size, open paper source Install binIncompatible tray x Insert hole punch box Insufficient memory for Flash Memory Defragment operation Install duplexInstall Tray Insufficient memory to collate job Insufficient memory, some Held Jobs were deleted Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Load paper source with custom string paper orientation Load Manual Feeder with custom type name paper orientation Troubleshooting 308Load Manual Feeder with custom string paper orientation Load Manual Feeder with paper size paper orientation Load staples Memory full, cannot print faxes Memory full, cannot send faxes No analog phone line connected to modem, fax is disabledNetwork x software error Non‑Lexmark supply type, see User’s Guide 33.xy Parallel port x disabled Paper changes needed Reattach bins x y Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove defective disk Remove paper from bin Remove packaging material, area nameRemove paper from all bins Remove paper from linked set bin name Replace jammed originals if restarting job Troubleshooting 314Replace imaging unit, 0 estimated pages remain 84.xy Printer and toner cartridge regions Replace unsupported cartridge 32.xy Restore held jobs?Replace separator pad Replace unsupported imaging unit 32.xy Serial option x error Scanner disabled by adminScanner maintenance required soon, use ADF Kit Scan document too long Standard network software error Serial port x disabledSome held jobs were not restored Standard USB port disabled Unsupported camera mode, unplug camera and change mode Too many disks installedToo many flash options installed Too many trays attached Weblink server not set up. Contact system administrator Solving printer problemsUSB port x disabled Unsupported disk Printer is not responding Basic printer problemsTroubleshooting 320 Action Yes Troubleshooting 321 Printer display is blank Action Yes Step Problem is solved Go to step Hardware and internal option problemsTroubleshooting 322 Cannot detect internal option Internal Solutions Port does not operate correctly Tray problemsTroubleshooting 323 Troubleshooting 324 USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 325 Jammed pages are not reprinted Troubleshooting 326 Solving print problemsPrinting problems Paper jam message remains after jam is cleared Envelope seals when printing Error message about reading the flash drive appearsTroubleshooting 327 Incorrect characters print Troubleshooting 328Step Problem is solved. Go to step Job prints from the wrong tray or on the wrong paper Troubleshooting 329 Large jobs do not collate Print jobs do not print Troubleshooting 330Printing slows down Click File Print Advanced Print As Image OK OK Troubleshooting 331 Troubleshooting 332 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Tray linking does not work Troubleshooting 333Settings General Settings Timeouts Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 334 Clipped pages or images Troubleshooting 335 Compressed images appear on prints Troubleshooting 336 Gray background on prints Troubleshooting 337 Horizontal voids appear on prints Troubleshooting 338 Incorrect margins on prints Troubleshooting 339 Paper curlPrinter is printing blank pages Troubleshooting 340 Printer is printing solid black pages Troubleshooting 341 Print irregularities Troubleshooting 342 Print is too dark Troubleshooting 343 Troubleshooting 344 Print is too light Troubleshooting 345 Repeating defects appear on prints Troubleshooting 346 Shadow images appear on printsSkewed print Troubleshooting 347 Streaked horizontal lines appear on prints Troubleshooting 348 Streaked vertical lines appear on prints Troubleshooting 349 Toner fog or background shading appears on prints Troubleshooting 350 Toner rubs offToner specks appear on prints Uneven print density Troubleshooting 351Transparency print quality is poor Vertical voids appear on prints Solving copy problems Troubleshooting 352 Troubleshooting 353 Copier does not respondPartial document or photo copies Troubleshooting 354 Poor copy qualityAdvanced Options Advanced Imaging Sharpness select a lower Solving fax problems Scanner unit does not close Troubleshooting 356 Caller ID is not shownCannot send or receive a fax Troubleshooting 357 Troubleshooting 358 Can receive but not send faxes Yes Problem is solved Go to step 359 Settings General Settings Run initial setup Yes Fax and e-mail functions are not set upTroubleshooting 360 Received fax has poor print quality Solving scanner problems Troubleshooting 361Click Settings Fax Settings Analog Fax Setup Partial document or photo scans Troubleshooting 362Cannot scan from a computer Poor scanned image quality Troubleshooting 363 Scan job was not successfulStep Change the file name. Go to step Troubleshooting 364 Stamp or OverwriteExisting file check box Troubleshooting 365 Scanner does not respond Troubleshooting 366 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Tech Library Troubleshooting 367Contacting customer support Mail 368 Product informationEdition notice September Trademarks 369 370 Licensing noticesNoise emission levels Meter average sound pressure, dBA Product disposal Static sensitivity notice371 Laser advisory label Temperature informationLaser notice 372 Sleep Mode Power consumptionProduct power consumption Hibernate Mode European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice Regulatory notices for telecommunication terminal equipment 375 376 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada Industry Canada Canada 379 380 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Lexmark International, Inc., Lexington, KY381 Limited warranty service Extent of limited warranty382 Additional rights Patent acknowledgmentLimitation of liability 383 384 Index Symbols2100‑sheet tray loading 74 550‑sheet tray installing NumericsPage Page FTP Page Page Page Page Page Page