Lexmark 696, 496, 896 manual Troubleshooting 331

Troubleshooting		331
Action	Yes	No
Step 2	The problem is solved.	Go to step 3.

aCheck if the printer is plugged in and turned on, and if Ready appears on the printer display.

bResend the print job.

Do the jobs print?

Step 3 The problem is solved. Go to step 4.

If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.

Do the jobs print?

Step 4 The problem is solved. Go to step 5.

aCheck if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer.

Note: For more information, see the setup documentation that came with the printer.

bResend the print job.

Do the jobs print?

Step 5 The problem is solved. Go to step 6.

aTurn off the printer, then wait for about 10 seconds, and then turn the printer back on.

bResend the print job.

Do the jobs print?
Step 6	The problem is solved. Contact customer
a Remove, and then reinstall the printer software. For more	support.
information, see “Installing the printer software” on page 54.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?