Users Guide
September
Contents
Printing 100
Loading paper and specialty media
Paper and specialty media guide
Copying 108
Mailing 120
Faxing 127
Scanning 152
Maintaining the printer 251
Saving money and the environment 241
Securing the printer 247
Clearing jams 272
Troubleshooting 300
Managing the printer 269
368
Index 385
Safety information
Safety information
Page
Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top
Printer configurations
Basic model
Hardware option Alternative hardware option
Configured model
Understanding the basic functions of the scanner
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
You can use the ADF or the scanner glass to scan documents
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Use
Indicator light color and its corresponding printer status
Understanding the home screen
Features
Feature Description
Using the touch-screen buttons
Arrows View a list of options Copy It Print a copy
Other touch-screen buttons
Setting up and using the home screen applications
Finding the IP address of the printer
Finding the IP address of the computer
For Windows users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
For Macintosh users
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
UseTo
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Page
Page
Installing a memory card
Additional printer setup Close the access cover
Page
Installing an optional card
Page
Installing an Internal Solutions Port
Page
Page
Page
Page
Installing a printer hard disk
Page
Page
Page
Page
Removing a printer hard disk
Page
Installing optional trays
Installing hardware options
Order of installation
Page
Page
Attaching cables
EXT port
Organizing cables
Setting up the printer software
Installing the printer software
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
Open the printers folder
Windows
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Continue Finish
Click Properties
Verifying printer setup
Printing a menu settings
Printing a network setup
Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading the 550‑sheet tray
Loading paper and specialty media
Page
JIS B5
Page
ABC
One ‑sided printing Two ‑sided printing
Page
Page
Pull out the tray Adjust the width and length guides
Loading the 2100‑sheet tray
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Loading the multipurpose feeder
Pull down the multipurpose feeder door
Loading paper and specialty media
Page
Page
One ‑sided printing Two ‑sided printing
RLT CEX E
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Using the Embedded Web Server
Using the printer control panel
Paper Menu Custom Types
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Using specialty media
Tips on using card stock
Tips on using envelopes
Paper and specialty media guide
Source Printing Printable side Paper orientation
Tips on using labels
Tips on using letterhead
Paper guidelines
Tips on using transparencies
Paper characteristics
Using recycled paper and other office papers
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Paper sizes supported by the printer
Supported paper sizes, types, and weights
Storing paper
Paper types and weights supported by the printer
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Supported paper sizes
Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex
Tray Feeder
Executive Letter Legal Folio Oficio Statement Universal
Supported paper types and weights
Colored paper
Light paper
Heavy paper
Rough/cotton
Adjusting toner darkness
Printing
Printing forms and a document
Printing forms
Click Settings Print Settings Quality Menu Toner Darkness
Adjust the toner darkness, and then click Submit
Settings Print Settings Quality Menu Toner Darkness
Adjust the setting, and then touch Submit
Printing 102
Printing from a flash drive
Printing from a flash drive
Recommended flash drives File type
Supported flash drives and file types
Printing 103
Printing confidential and other held jobs
Storing print jobs in the printer
Printing confidential and other held jobs
Printing 104
Modifying confidential print settings
Canceling a print job
Printing information pages
Printing 107
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Creating a copy shortcut using the printer control panel
Copying on letterhead
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Copying different paper sizes
Copying on both sides of the paper duplexing
Example 2 Copying on a single paper size
Copy to Auto Size Match Copy It
Copy to Letter Copy It
Adjusting copy quality
Reducing or enlarging copies
Collated Not collated
Collating copies
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Creating a custom copy job
Copy Advanced Options Separator Sheets
Between Copies Between Jobs Between Pages Off
Placing an overlay message on each
Placing information on copies
Placing a header or footer on pages
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Copy from
Content
Scale
Darkness
Sides Duplex
Using the advanced options
Save As Shortcut
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Click Settings
Creating an e-mail shortcut
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing a document
Mailing 122
Customizing e-mail settings
Sending an e‑mail using the address book
Adding e-mail subject and message information
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Mailing 125
Resolution
Send As
Setup
Scan Preview
Faxing 127
Setting up the printer to fax
Faxing
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Scenario 1 Standard telephone line
Faxing 129
Tips for this setup
Faxing 130
To connect
Connected to the same telephone wall jack
Faxing 131
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Faxing 133
Scenario 3 VoIP telephone service
Faxing 135
Setup 1 Printer is connected directly to a cable modem
Faxing 136
Page
Part name Part number Lexmark adapter plug 40X8519
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 139
Connecting the printer to a wall jack in Germany
Faxing 140
Faxing 141 Connect the printer to any of the N ports
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Faxing 142
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Customizing fax settings
Changing the fax resolution
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Canceling an outgoing fax
Holding and forwarding faxes
Blocking junk faxes
Holding faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
Delayed Send
This option lets you send a fax at a later time or date
Faxing 151
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning to a computer or flash drive
Scanning 154
Click Scan Profile Create Scan Profile
Scanning to a computer using the Embedded Web Server
Scanning 155
Setting up Scan to Computer
Scanning to a flash drive
Scanning 156
Click Next Close
This option lets you set the output type for the scan image
Understanding the scan options
This option lets you type a file name for the scan image
Content
Scanning 159
Understanding the printer menus 160
Understanding the printer m enus
Menus list
Default Source menu
Configure MP menu
Paper menu
Understanding the printer menus 161
Paper Size/Type menu
Understanding the printer menus 162
Tray x Size
Tray x Type
MP Feeder Type
Understanding the printer menus 163
MP Feeder Size
Understanding the printer menus 164
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Understanding the printer menus 165
Substitute Size menu
Paper Texture menu
Understanding the printer menus 166
Paper Weight menu
Understanding the printer menus 167
Understanding the printer menus 168
Paper Loading menu
Understanding the printer menus 169
Custom Types menu
Custom Names menu
Understanding the printer menus 170
Use Custom Name
Custom Scan Sizes menu
Custom Bin Names menu
Understanding the printer menus 171
Custom Scan Size
Understanding the printer menus 172
Universal Setup menu
Bin Setup menu
Configure Bins
Understanding the printer menus 173
Overflow Bin
Assign Type/Bin
Understanding the printer menus 174
Reports menu
Reports menu
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 175
Understanding the printer menus 176
To access the menu, navigate to either of the following
Network Card menu
TCP/IP menu
Understanding the printer menus 177
Understanding the printer menus 178
Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
IPv6 menu
AppleTalk menu
Understanding the printer menus 180
USB Buffer
Standard USB menu
Understanding the printer menus 181
Parallel x menu
Understanding the printer menus 182
ENA Address
ENA Netmask
Advanced Status
Understanding the printer menus 183
Parallel Buffer
Parallel Mode
Serial x menu
Understanding the printer menus 184
Protocol
Understanding the printer menus 185
Serial Buffer
Understanding the printer menus 186
Robust XON
Baud
Data Bits
Smtp Setup menu
Understanding the printer menus 187
Understanding the printer menus 188
Edit Security Setups menu
Security menu
Miscellaneous Security Settings menu
Edit Access Controls
Login Restrictions
Security Reset Jumper
Confidential Print menu
Understanding the printer menus 190
Understanding the printer menus 191
Disk Wiping menu
Security Audit Log menu
Set Date/Time menu
Understanding the printer menus 192
Understanding the printer menus 193
Settings menu
General Settings menu
Quiet Mode
Run Initial setup
Understanding the printer menus 194
ADF Loaded Beep
Understanding the printer menus 195
Keyboard
Paper Sizes
Scan to PC Port Range
Understanding the printer menus 196
Displayed Information
Understanding the printer menus 197
Home screen customization
Date Format
Time Format
Understanding the printer menus 198
Understanding the printer menus 199
Hibernate Timeout on Connection
Understanding the printer menus 200
Understanding the printer menus 201
Error Recovery
Print Recovery
Copy Settings menu
Understanding the printer menus 202
Understanding the printer menus 203
Understanding the printer menus 204
Understanding the printer menus 205
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Understanding the printer menus 206
Understanding the printer menus 207
Fax Send Settings
Resolution
Understanding the printer menus 208
Fax Cover
Understanding the printer menus 209
Dial Prefix
Understanding the printer menus 210
Fax Receive Settings
Understanding the printer menus 211
Understanding the printer menus 212
Fax Log Settings
Understanding the printer menus 213
‑mail Settings menu
Speaker Settings
Answer On
Understanding the printer menus 214
Understanding the printer menus 215
Format
Understanding the printer menus 216
Orientation
Understanding the printer menus 217
Use cc/bcc
FTP Settings menu
Understanding the printer menus 218
Understanding the printer menus 219
Understanding the printer menus 220
Understanding the printer menus 221
File Name
Understanding the printer menus 222
Scan Settings
Flash Drive menu
Understanding the printer menus 223
Understanding the printer menus 224
Copies
Print Settings
Understanding the printer menus 225
Understanding the printer menus 226
Understanding the printer menus 227
Print Settings
Setup menu
Understanding the printer menus 228
Print Area
Download Target
Resource Save
Finishing menu
Understanding the printer menus 229
Understanding the printer menus 230
Separator Source
Paper Saver Orientation
Staple Job
Quality menu
Understanding the printer menus 231
Job Accounting menu
Understanding the printer menus 232
Utilities menu
Understanding the printer menus 233
XPS menu
Understanding the printer menus 234
Understanding the printer menus 235
PostScript menu
PCL Emul menu
Understanding the printer menus 236
Symbol Set
PCL Emulation Settings
Understanding the printer menus 237
Tray Renumber
Html menu
Understanding the printer menus 238
Font Size
Scale
Help menu
Image menu
Understanding the printer menus 239
Menu item Description
Understanding the printer menus 240
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Click Settings General Settings Quiet Mode select a setting
Saving energy
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 243
Using Hibernate mode
Adjusting the brightness of the printer display
Click Settings General Settings Sleep Button Settings
Settings General Settings
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Page
Securing the printer
Statement of Volatility
Erasing volatile memory
Disposing of a printer hard disk
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Securing the printer 250
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 251
Cleaning the scanner glass
Maintaining the printer 252
Page
Pull out the hole punch box Empty the container
Emptying the hole punch box
Close the scanner cover
Click Device Status More Details
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Using genuine Lexmark parts and supplies
Ordering a maintenance kit
Ordering supplies
Estimated number of remaining pages
Lexmark Return Program fuser maintenance kit type
Lexmark regular fuser maintenance kit type
Lexmark ADF maintenance kit
Ordering an imaging unit
Maintaining the printer 258
Storing supplies
Ordering staple cartridges
Maintaining the printer 259
Replacing supplies
Replacing the toner cartridge
Page
Page
Replacing the imaging unit
Maintaining the printer 262
Page
Page
Page
Replacing a staple cartridge
Maintaining the printer 266
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Managing the printer 271
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 272
Page
Allow the paper to enter the optional mailbox bins properly
Clearing jams 274
Understanding jam messages and locations
Use recommended paper
Area name Printer control panel message What to do
‑page jam, lift front cover to remove cartridge
Clearing jams 277
Page
Page
Page
‑page jam, open upper rear door
Page
‑page jam, open upper and lower rear door
Page
Clearing jams 285 Close the rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
‑page jam, open mailbox rear door. Leave paper in bin yy.xx
Page
Page
‑page jam, open automatic feeder top cover y.xx
Clearing jams 294
Page
Page
Page
Page
Page
Troubleshooting
Understanding the printer messages
Troubleshooting 301
Check tray x connection
Close door or insert cartridge
Close finisher side door
Close top access cover
Configuration change, some held jobs were not restored
Close front door
Complex page, some data may not have printed
Disk full, scan job canceled
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Install bin
Incompatible tray x
Incorrect paper size, open paper source
Insert hole punch box
Install duplex
Install Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to collate job
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insufficient memory, some Held Jobs were deleted
Load paper source with custom string paper orientation
Troubleshooting 308
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with paper size paper orientation
Load staples
Memory full, cannot print faxes
No analog phone line connected to modem, fax is disabled
Network x software error
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Parallel port x disabled
Paper changes needed
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Reattach bins x y
Remove defective disk
Remove packaging material, area name
Remove paper from all bins
Remove paper from bin
Remove paper from linked set bin name
Troubleshooting 314
Replace imaging unit, 0 estimated pages remain 84.xy
Replace jammed originals if restarting job
Printer and toner cartridge regions
Restore held jobs?
Replace separator pad
Replace unsupported cartridge 32.xy
Replace unsupported imaging unit 32.xy
Scanner disabled by admin
Scanner maintenance required soon, use ADF Kit
Serial option x error
Scan document too long
Serial port x disabled
Some held jobs were not restored
Standard network software error
Standard USB port disabled
Too many disks installed
Too many flash options installed
Unsupported camera mode, unplug camera and change mode
Too many trays attached
Solving printer problems
USB port x disabled
Weblink server not set up. Contact system administrator
Unsupported disk
Basic printer problems
Troubleshooting 320
Printer is not responding
Action Yes
Troubleshooting 321
Printer display is blank
Hardware and internal option problems
Troubleshooting 322
Action Yes Step Problem is solved Go to step
Cannot detect internal option
Troubleshooting 323
Internal Solutions Port does not operate correctly
Tray problems
Troubleshooting 324
USB/parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 325
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Solving print problems
Printing problems
Troubleshooting 326
Paper jam message remains after jam is cleared
Troubleshooting 327
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 328
Step Problem is solved. Go to step
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Troubleshooting 329
Large jobs do not collate
Troubleshooting 330
Printing slows down
Print jobs do not print
Click File Print Advanced Print As Image OK OK
Troubleshooting 331
Print job takes longer than expected
Troubleshooting 332
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 333
Settings General Settings Timeouts
Tray linking does not work
Unexpected page breaks occur
Print quality problems
Troubleshooting 334
Characters have jagged or uneven edges
Clipped pages or images
Troubleshooting 335
Compressed images appear on prints
Troubleshooting 336
Gray background on prints
Troubleshooting 337
Horizontal voids appear on prints
Troubleshooting 338
Incorrect margins on prints
Printer is printing blank pages
Troubleshooting 339
Paper curl
Troubleshooting 340
Printer is printing solid black pages
Troubleshooting 341
Print irregularities
Troubleshooting 342
Print is too dark
Troubleshooting 343
Troubleshooting 344
Print is too light
Troubleshooting 345
Repeating defects appear on prints
Skewed print
Troubleshooting 346
Shadow images appear on prints
Troubleshooting 347
Streaked horizontal lines appear on prints
Troubleshooting 348
Streaked vertical lines appear on prints
Troubleshooting 349
Toner fog or background shading appears on prints
Toner specks appear on prints
Troubleshooting 350
Toner rubs off
Troubleshooting 351
Transparency print quality is poor
Uneven print density
Vertical voids appear on prints
Solving copy problems
Troubleshooting 352
Partial document or photo copies
Troubleshooting 353
Copier does not respond
Advanced Options Advanced Imaging Sharpness select a lower
Troubleshooting 354
Poor copy quality
Solving fax problems
Scanner unit does not close
Cannot send or receive a fax
Troubleshooting 356
Caller ID is not shown
Troubleshooting 357
Troubleshooting 358
Can receive but not send faxes
Yes Problem is solved Go to step
359
Fax and e-mail functions are not set up
Troubleshooting 360
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 361
Troubleshooting 362
Cannot scan from a computer
Partial document or photo scans
Poor scanned image quality
Step Change the file name. Go to step
Troubleshooting 363
Scan job was not successful
Existing file check box
Troubleshooting 364
Stamp or Overwrite
Troubleshooting 365
Scanner does not respond
Solving home screen applications problems
An application error has occurred
Troubleshooting 366
Click Settings Apps Apps Management System tab Log
Troubleshooting 367
Contacting customer support
Tech Library
Mail
Product information
Edition notice
368
September
Trademarks
369
Licensing notices
Noise emission levels
370
Meter average sound pressure, dBA
371
Product disposal
Static sensitivity notice
Temperature information
Laser notice
Laser advisory label
372
Power consumption
Product power consumption
Sleep Mode
Hibernate Mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
Radio interference notice
Regulatory notices for telecommunication terminal equipment
375
376
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
Industry Canada Canada
379
380
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
381
Limited warranty
Lexmark International, Inc., Lexington, KY
382
Limited warranty service
Extent of limited warranty
Patent acknowledgment
Limitation of liability
Additional rights
383
384
Symbols
2100‑sheet tray loading 74 550‑sheet tray installing
Index
Numerics
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FTP
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