Lexmark 896, 496, 696 guide

Clearing jams

284

1Pull down the rear door.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

Image 284

Lexmark 896, 496, 696 manual

Contents

Users Guide September Contents Printing 100 Loading paper and specialty mediaPaper and specialty media guide Copying 108 Mailing 120Faxing 127 Scanning 152 Maintaining the printer 251 Saving money and the environment 241Securing the printer 247 Clearing jams 272 Troubleshooting 300Managing the printer 269 368 Index 385 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top Printer configurations Basic model Hardware option Alternative hardware option Configured modelUnderstanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documents Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Features Feature Description Using the touch-screen buttons Arrows View a list of options Copy It Print a copy Other touch-screen buttons Setting up and using the home screen applications Finding the IP address of the printerFinding the IP address of the computer For Windows users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationCustomizing the home screen For Macintosh users Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi Send Setting up Scan to Network Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network UseTo Click Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables EXT port Organizing cables Setting up the printer softwareInstalling the printer software Click Update Now ‑ Ask Printer Updating available options in the printer driverOpen the printers folder Windows Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Click Properties Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 550‑sheet tray Loading paper and specialty media Page JIS B5 Page ABC One ‑sided printing Two ‑sided printing Page Page Pull out the tray Adjust the width and length guides Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Loading the multipurpose feeder Pull down the multipurpose feeder door Loading paper and specialty media Page Page One ‑sided printing Two ‑sided printing RLT CEX E Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Using specialty media Tips on using card stockTips on using envelopes Paper and specialty media guide Source Printing Printable side Paper orientation Tips on using labelsTips on using letterhead Paper guidelines Tips on using transparenciesPaper characteristics Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Paper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Supported paper sizes Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose DuplexTray Feeder Executive Letter Legal Folio Oficio Statement Universal Supported paper types and weights Colored paper Light paperHeavy paper Rough/cotton Adjusting toner darkness PrintingPrinting forms and a document Printing forms Click Settings Print Settings Quality Menu Toner Darkness Adjust the toner darkness, and then click SubmitSettings Print Settings Quality Menu Toner Darkness Adjust the setting, and then touch Submit Printing 102 Printing from a flash drivePrinting from a flash drive Recommended flash drives File type Supported flash drives and file typesPrinting 103 Printing confidential and other held jobs Storing print jobs in the printerPrinting confidential and other held jobs Printing 104 Modifying confidential print settings Canceling a print job Printing information pages Printing 107 Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Creating a copy shortcut using the printer control panel Copying on letterhead Customizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizes Copying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy It Adjusting copy quality Reducing or enlarging copies Collated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom copy jobCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages Off Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy from Content ScaleDarkness Sides Duplex Using the advanced options Save As Shortcut Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 122 Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding the e-mail options Mailing 125 ResolutionSend As Setup Scan Preview Faxing 127 Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Choosing a fax connectionScenario 1 Standard telephone line Faxing 129 Tips for this setup Faxing 130To connect Connected to the same telephone wall jack Faxing 131 Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Faxing 133 Scenario 3 VoIP telephone service Faxing 135 Setup 1 Printer is connected directly to a cable modem Faxing 136Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 139 Connecting the printer to a wall jack in Germany Faxing 140 Faxing 141 Connect the printer to any of the N ports Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Faxing 142 Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Customizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Canceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxes Click Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a fax Delayed Send This option lets you send a fax at a later time or date Faxing 151 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Scanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning to a computer or flash drive Scanning 154 Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning 155 Setting up Scan to Computer Scanning to a flash driveScanning 156 Click Next Close This option lets you set the output type for the scan image Understanding the scan optionsThis option lets you type a file name for the scan image Content Scanning 159 Understanding the printer menus 160 Understanding the printer m enusMenus list Default Source menu Configure MP menuPaper menu Understanding the printer menus 161 Paper Size/Type menu Understanding the printer menus 162Tray x Size Tray x Type MP Feeder Type Understanding the printer menus 163MP Feeder Size Understanding the printer menus 164 Manual Paper SizeManual Paper Type Manual Envelope Size Understanding the printer menus 165 Substitute Size menuPaper Texture menu Understanding the printer menus 166 Paper Weight menu Understanding the printer menus 167 Understanding the printer menus 168 Paper Loading menu Understanding the printer menus 169 Custom Types menu Custom Names menuUnderstanding the printer menus 170 Use Custom Name Custom Scan Sizes menu Custom Bin Names menuUnderstanding the printer menus 171 Custom Scan Size Understanding the printer menus 172 Universal Setup menuBin Setup menu Configure Bins Understanding the printer menus 173Overflow Bin Assign Type/Bin Understanding the printer menus 174 Reports menuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 175 Understanding the printer menus 176 To access the menu, navigate to either of the following Network Card menuTCP/IP menu Understanding the printer menus 177 Understanding the printer menus 178 Wireless menu To access the menu, navigate toNetwork/Ports Network x Network x Setup Wireless IPv6 menu AppleTalk menu Understanding the printer menus 180 USB Buffer Standard USB menuUnderstanding the printer menus 181 Parallel x menu Understanding the printer menus 182ENA Address ENA Netmask Advanced Status Understanding the printer menus 183Parallel Buffer Parallel Mode Serial x menuUnderstanding the printer menus 184 Protocol Understanding the printer menus 185 Serial Buffer Understanding the printer menus 186 Robust XONBaud Data Bits Smtp Setup menu Understanding the printer menus 187 Understanding the printer menus 188 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset Jumper Confidential Print menu Understanding the printer menus 190 Understanding the printer menus 191 Disk Wiping menuSecurity Audit Log menu Set Date/Time menu Understanding the printer menus 192 Understanding the printer menus 193 Settings menuGeneral Settings menu Quiet Mode Run Initial setupUnderstanding the printer menus 194 ADF Loaded Beep Understanding the printer menus 195 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 196 Displayed Information Understanding the printer menus 197 Home screen customizationDate Format Time Format Understanding the printer menus 198 Understanding the printer menus 199 Hibernate Timeout on Connection Understanding the printer menus 200 Understanding the printer menus 201 Error RecoveryPrint Recovery Copy Settings menu Understanding the printer menus 202 Understanding the printer menus 203 Understanding the printer menus 204 Understanding the printer menus 205 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding the printer menus 206 Understanding the printer menus 207 Fax Send Settings ResolutionUnderstanding the printer menus 208 Fax Cover Understanding the printer menus 209 Dial Prefix Understanding the printer menus 210 Fax Receive Settings Understanding the printer menus 211 Understanding the printer menus 212 Fax Log Settings Understanding the printer menus 213 ‑mail Settings menu Speaker SettingsAnswer On Understanding the printer menus 214 Understanding the printer menus 215 Format Understanding the printer menus 216 Orientation Understanding the printer menus 217 Use cc/bcc FTP Settings menuUnderstanding the printer menus 218 Understanding the printer menus 219 Understanding the printer menus 220 Understanding the printer menus 221 File Name Understanding the printer menus 222 Scan SettingsFlash Drive menu Understanding the printer menus 223 Understanding the printer menus 224 Copies Print SettingsUnderstanding the printer menus 225 Understanding the printer menus 226 Understanding the printer menus 227 Print SettingsSetup menu Understanding the printer menus 228 Print AreaDownload Target Resource Save Finishing menu Understanding the printer menus 229 Understanding the printer menus 230 Separator SourcePaper Saver Orientation Staple Job Quality menu Understanding the printer menus 231 Job Accounting menu Understanding the printer menus 232 Utilities menu Understanding the printer menus 233 XPS menu Understanding the printer menus 234 Understanding the printer menus 235 PostScript menuPCL Emul menu Understanding the printer menus 236 Symbol SetPCL Emulation Settings Understanding the printer menus 237 Tray Renumber Html menu Understanding the printer menus 238Font Size Scale Help menu Image menuUnderstanding the printer menus 239 Menu item Description Understanding the printer menus 240 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energy Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 243 Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings General Settings Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Securing the printer 250 Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 251 Cleaning the scanner glass Maintaining the printer 252Page Pull out the hole punch box Empty the container Emptying the hole punch boxClose the scanner cover Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Using genuine Lexmark parts and supplies Ordering a maintenance kitOrdering supplies Estimated number of remaining pages Lexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit typeLexmark ADF maintenance kit Ordering an imaging unit Maintaining the printer 258 Storing suppliesOrdering staple cartridges Maintaining the printer 259 Replacing suppliesReplacing the toner cartridge Page Page Replacing the imaging unit Maintaining the printer 262Page Page Page Replacing a staple cartridge Maintaining the printer 266 Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Managing the printer 271 Clearing jams Avoiding jamsLoad paper properly Clearing jams 272Page Allow the paper to enter the optional mailbox bins properly Clearing jams 274 Understanding jam messages and locations Use recommended paper Area name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 277Page Page Page ‑page jam, open upper rear door Page ‑page jam, open upper and lower rear door Page Clearing jams 285 Close the rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder ‑page jam, open mailbox rear door. Leave paper in bin yy.xx Page Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 294Page Page Page Page Page Troubleshooting Understanding the printer messages Troubleshooting 301 Check tray x connectionClose door or insert cartridge Close finisher side door Close top access cover Configuration change, some held jobs were not restoredClose front door Complex page, some data may not have printed Disk full, scan job canceled Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Install bin Incompatible tray xIncorrect paper size, open paper source Insert hole punch box Install duplex Install TrayInsufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Load paper source with custom string paper orientation Troubleshooting 308 Load Manual Feeder with custom string paper orientationLoad Manual Feeder with custom type name paper orientation Load Manual Feeder with paper size paper orientation Load staples Memory full, cannot print faxes No analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Parallel port x disabled Paper changes needed Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyReattach bins x y Remove defective disk Remove packaging material, area name Remove paper from all binsRemove paper from bin Remove paper from linked set bin name Troubleshooting 314 Replace imaging unit, 0 estimated pages remain 84.xyReplace jammed originals if restarting job Printer and toner cartridge regions Restore held jobs? Replace separator padReplace unsupported cartridge 32.xy Replace unsupported imaging unit 32.xy Scanner disabled by admin Scanner maintenance required soon, use ADF KitSerial option x error Scan document too long Serial port x disabled Some held jobs were not restoredStandard network software error Standard USB port disabled Too many disks installed Too many flash options installedUnsupported camera mode, unplug camera and change mode Too many trays attached Solving printer problems USB port x disabledWeblink server not set up. Contact system administrator Unsupported disk Basic printer problems Troubleshooting 320Printer is not responding Action Yes Troubleshooting 321 Printer display is blank Hardware and internal option problems Troubleshooting 322Action Yes Step Problem is solved Go to step Cannot detect internal option Troubleshooting 323 Internal Solutions Port does not operate correctlyTray problems Troubleshooting 324 USB/parallel interface card does not operate correctly Paper feed problems Troubleshooting 325Action Yes Step Go to step Problem is solved Jammed pages are not reprinted Solving print problems Printing problemsTroubleshooting 326 Paper jam message remains after jam is cleared Troubleshooting 327 Envelope seals when printingError message about reading the flash drive appears Troubleshooting 328 Step Problem is solved. Go to stepIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 329 Large jobs do not collate Troubleshooting 330 Printing slows downPrint jobs do not print Click File Print Advanced Print As Image OK OK Troubleshooting 331 Print job takes longer than expected Troubleshooting 332Settings General Settings Print Recovery Page Protect Off Troubleshooting 333 Settings General Settings TimeoutsTray linking does not work Unexpected page breaks occur Print quality problems Troubleshooting 334Characters have jagged or uneven edges Clipped pages or images Troubleshooting 335 Compressed images appear on prints Troubleshooting 336 Gray background on prints Troubleshooting 337 Horizontal voids appear on prints Troubleshooting 338 Incorrect margins on prints Printer is printing blank pages Troubleshooting 339Paper curl Troubleshooting 340 Printer is printing solid black pages Troubleshooting 341 Print irregularities Troubleshooting 342 Print is too dark Troubleshooting 343 Troubleshooting 344 Print is too light Troubleshooting 345 Repeating defects appear on prints Skewed print Troubleshooting 346Shadow images appear on prints Troubleshooting 347 Streaked horizontal lines appear on prints Troubleshooting 348 Streaked vertical lines appear on prints Troubleshooting 349 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 350Toner rubs off Troubleshooting 351 Transparency print quality is poorUneven print density Vertical voids appear on prints Solving copy problems Troubleshooting 352 Partial document or photo copies Troubleshooting 353Copier does not respond Advanced Options Advanced Imaging Sharpness select a lower Troubleshooting 354Poor copy quality Solving fax problems Scanner unit does not close Cannot send or receive a fax Troubleshooting 356Caller ID is not shown Troubleshooting 357 Troubleshooting 358 Can receive but not send faxes Yes Problem is solved Go to step 359 Fax and e-mail functions are not set up Troubleshooting 360Settings General Settings Run initial setup Yes Received fax has poor print quality Click Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 361 Troubleshooting 362 Cannot scan from a computerPartial document or photo scans Poor scanned image quality Step Change the file name. Go to step Troubleshooting 363Scan job was not successful Existing file check box Troubleshooting 364Stamp or Overwrite Troubleshooting 365 Scanner does not respond Solving home screen applications problems An application error has occurredTroubleshooting 366 Click Settings Apps Apps Management System tab Log Troubleshooting 367 Contacting customer supportTech Library Mail Product information Edition notice368 September Trademarks 369 Licensing notices Noise emission levels370 Meter average sound pressure, dBA 371 Product disposalStatic sensitivity notice Temperature information Laser noticeLaser advisory label 372 Power consumption Product power consumptionSleep Mode Hibernate Mode Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Radio interference notice Regulatory notices for telecommunication terminal equipment 375 376 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada Industry Canada Canada 379 380 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 381 Limited warrantyLexmark International, Inc., Lexington, KY 382 Limited warranty serviceExtent of limited warranty Patent acknowledgment Limitation of liabilityAdditional rights 383 384 Symbols 2100‑sheet tray loading 74 550‑sheet tray installingIndex NumericsPage Page FTP Page Page Page Page Page Page